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jpoprock1 wrote:
After that, I call VZW and complain about how buggy this phone is, and they'll send me a CLNR for free. ever NOT had a bad phone in all my years with VZW. Pretty sad really. j
And then you likely get charged ~$300 or so for submitting a water (sweat) damaged phone.
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jpoprock1 wrote:
So, even thought my phone works, and the display works just fine, that would constitute a charge like that? So you're saying that because my phone is both possibily bad, and has sweat damage. When they looked it over at the store, they said that clearly it wasn't water damage in the typical sense, but sweat (which they said is common for touch screen phones). But that's still considered "water damage" then? I can't remember the criteria for warranty phones, but I have no doubt your'e probably right. So, I have no choice but to take the CLNR non-warranty phone I get, or, send it back for a refund and take my chances on my phone either lasting me the duration of my contract (1.5 years), or the display going out completely (which would then be a non-warranty claim)?
No matter what, if you have ANY damage (water, scratches, dents, anything like that) when sending it back, you will be charged full price for the phone. You cannot do a warranty replacement on a damaged phone. You should have gotten a warranty replacement BEFORE it got water damaged if it were acting up.
Also, it is Verizon's policy to send CLNR phones for warranty and insurance replacements, you will not get a brand new one. The deductible for insurance replacements is to cover the cost of the CLNR phone.
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jpoprock1 wrote:
So, even thought my phone works, and the display works just fine, that would constitute a charge like that? So you're saying that because my phone is both possibily bad, and has sweat damage. When they looked it over at the store, they said that clearly it wasn't water damage in the typical sense, but sweat (which they said is common for touch screen phones). But that's still considered "water damage" then? I can't remember the criteria for warranty phones, but I have no doubt your'e probably right. So, I have no choice but to take the CLNR non-warranty phone I get, or, send it back for a refund and take my chances on my phone either lasting me the duration of my contract (1.5 years), or the display going out completely (which would then be a non-warranty claim)?
they will replace undamaged phones because they can take yours back and try to fix the software and turn around and sell it as a CLNR. since yours is damaged though (besides the bugs in the software), they can't do anything with it except trash it. you are likely stuck with the insurance route.
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you can't "solve" a thread that was started by someone else. not to burst your bubble, but how do you know it's not a certified preowned? they ship them in the exact same fashion (new box, accessories, etc). it may very well be new....but i've always been curious since i got a CLNR for my wife last year and couldn't tell in any way that it was preowned. good luck with this one!!!!!!!!!!