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I used to get 4g, now only getting 3g
NoraLWise
Newbie
‎06-07-2012 05:20 PM

I used to get 4g, now i am only getting 3g.  What happened?

1 person had this problem.
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Re: I used to get 4g, now only getting 3g
gnafin
Newbie
‎06-08-2012 01:07 AM

it's verizon.... they suck..... my t-bolt data speed went to nothing..... i am looking for new service........

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Re: I used to get 4g, now only getting 3g
notarep
Contributor - Level 3
‎06-08-2012 01:56 AM

Take out and reinsert the sim card, make sure wifi is turned off when trying to connect to 4g, pull the battery for 20 seconds, report back.

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Re: I used to get 4g, now only getting 3g
B33
Legend
‎06-08-2012 02:14 AM

Even though it's for Motorola! you might give Motorola's Restore Connectivity App a try its for getting back the 4G..

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Re: I used to get 4g, now only getting 3g
Ann154
Community Leader
Community Leader
‎06-08-2012 04:06 AM

Check to see if the phone has been set to CDMA only. Menu > settings > wireless & networks > mobile network settings > network type. See if it is on CDMA only type. Switch to LTE/CDMA mode.

You can also try *#*#4636#*#* and check the phone information. If it is set on LTE/EDVO auto, change it to LTE only mode and see if the phone switches to 4G LTE. After it is connected, switch it back to LTE/EDVO auto.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I used to get 4g, now only getting 3g
smc11773
Newbie
‎06-08-2012 05:54 AM

I used to get 3G, now I get 1x!!!. Verizon used to be the absolute best there was, now with outrageous prices, data caps, sketchy signal.... other services are looking better and better.

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Re: I used to get 4g, now only getting 3g
vzw_customer_support
Customer Service Rep
‎06-10-2012 08:04 AM

NoraLWise,

I'm sorry about the 4G on your device. Is this still a concern? Does this happen in multiple locations or a specific area? What zip code are you in with this issue? Keep me posted.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: I used to get 4g, now only getting 3g
NoraLWise
Newbie
‎06-10-2012 10:08 AM

Your instructions fixed my issue.  Thank you for your support.

<Personal information removed for privacy>

Message was edited by: Verizon Moderator

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