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I used to get 4g, now only getting 3g
NoraLWise
Newbie

I used to get 4g, now i am only getting 3g.  What happened?

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Re: I used to get 4g, now only getting 3g
gnafin
Newbie

it's verizon.... they suck..... my t-bolt data speed went to nothing..... i am looking for new service........

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Re: I used to get 4g, now only getting 3g
notarep
Contributor

Take out and reinsert the sim card, make sure wifi is turned off when trying to connect to 4g, pull the battery for 20 seconds, report back.

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Re: I used to get 4g, now only getting 3g
B33
Legend

Even though it's for Motorola! you might give Motorola's Restore Connectivity App a try its for getting back the 4G..

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Re: I used to get 4g, now only getting 3g
Ann154
Super User
Super User

Check to see if the phone has been set to CDMA only. Menu > settings > wireless & networks > mobile network settings > network type. See if it is on CDMA only type. Switch to LTE/CDMA mode.

You can also try *#*#4636#*#* and check the phone information. If it is set on LTE/EDVO auto, change it to LTE only mode and see if the phone switches to 4G LTE. After it is connected, switch it back to LTE/EDVO auto.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I used to get 4g, now only getting 3g
smc11773
Newbie

I used to get 3G, now I get 1x!!!. Verizon used to be the absolute best there was, now with outrageous prices, data caps, sketchy signal.... other services are looking better and better.

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Re: I used to get 4g, now only getting 3g
vzw_customer_support
Customer Support

NoraLWise,

I'm sorry about the 4G on your device. Is this still a concern? Does this happen in multiple locations or a specific area? What zip code are you in with this issue? Keep me posted.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: I used to get 4g, now only getting 3g
NoraLWise
Newbie

Your instructions fixed my issue.  Thank you for your support.

<Personal information removed for privacy>

Message was edited by: Verizon Moderator

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