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I was charging my phone overnight and when I woke up and removed it from the dock, the orage LED was still on and the phone would not unlock
liamarie
Newbie
‎07-29-2014 04:45 AM

I've tried holding down the power button, but it's completely unresponsive. The only thing indicating that there's any sort of charge is the LED at the top, but it still shows that it's charging, even when removed from the dock. I also tried plugging in the USB directly, but was faced with the same problem.

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An Accepted Solution is available for this post.
Re: I was charging my phone overnight and when I woke up and removed it from the dock, the orage LED was still on and the phone would not unlock
vzw_customer_support
Customer Service Rep
‎07-31-2014 05:26 AM

liamarie,

We want you to be able to power your device back up. Have you tried holding down the power button and the volume down key at the same time? Let us know if this helps.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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