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Missing body of email
pizzett
Member

I'm receiving email, but when I open the message the body of the message is missing. I have everything else to, from and subject, but there is only a blank box for the message body.

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1 Solution

Correct Answers
Re: Missing body of email
slagmacg
Member

I had this issue as well. Answers to your questions to the previous user:

 

Are all E-mails blank, or just those from a certain sender or with a certain attachment type?

Does it happen on all E-mail accounts on the phone (if you have more than one) or is it just one?

It impacted all mail from all of my accounts - Exchange, gmail and yahoo. The body failed to display for messages that I had already read prior to the issue as well as new mail. I re-entered all of my connection details (username/password) for all accounts, but that didn't fix it.

 

Does it happen when your phone is accessing 3G, 4G, or WiFi? 

3G and WiFi both

 

Are you able to read these messages if accessed via PC?

Yes

 

I was able to resolve the issue by erasing data and apps in the restore options. It takes about 15 min and requires that you re-enter all of your account connections and system preferences (apps, contacts and data are not removed from the phone). Not too big of a pain, but not something that I want to do on a regular basis.

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Re: Missing body of email
RoyB_VZW
Sr. Member

There is additional information needed in order to better troubleshoot this issue. For example:

 

Are all E-mails blank, or just those from a certain sender or with a certain attachment type?

Does it happen on all E-mail accounts on the phone (if you have more than one) or is it just one?

Does it happen when your phone is accessing 3G, 4G, or WiFi? 

Are you able to read these messages if accessed via PC?

 

Answers to all of these questions will help us determine the cause and the best resolution to this issue. 

 

Thanks, 

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Re: Missing body of email
slagmacg
Member

I had this issue as well. Answers to your questions to the previous user:

 

Are all E-mails blank, or just those from a certain sender or with a certain attachment type?

Does it happen on all E-mail accounts on the phone (if you have more than one) or is it just one?

It impacted all mail from all of my accounts - Exchange, gmail and yahoo. The body failed to display for messages that I had already read prior to the issue as well as new mail. I re-entered all of my connection details (username/password) for all accounts, but that didn't fix it.

 

Does it happen when your phone is accessing 3G, 4G, or WiFi? 

3G and WiFi both

 

Are you able to read these messages if accessed via PC?

Yes

 

I was able to resolve the issue by erasing data and apps in the restore options. It takes about 15 min and requires that you re-enter all of your account connections and system preferences (apps, contacts and data are not removed from the phone). Not too big of a pain, but not something that I want to do on a regular basis.

0 Likes