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Mobile network failed
ibeejd
Newbie
‎05-02-2011 12:10 PM

I got the Thunderbolt the day it was released and love it.....I have not had any problems until a few days ago regarding my mobile network. I try to access the internet/facebook/email and It says no connection. When I go into settings profile/wireless & networks I find under mobile network it says connection failed. If I uncheck the box then re-check it I see that it says connected. It only stays connected for a brief time then disconnects again........

 

Any help would be appreciated!!

J

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Not applicable
In response to PINKFREAKINK
‎05-16-2011 02:42 PM

This error seemed to be fairly frequent before the software update.  Have you seen any improvement after the update rolled out? Here is the link if you haven't checked for the update yet:  http://support.vzw.com/system_update/thunderbolt.html  I personally have a ThunderBolt, and I travel between 3G and 4G destinations pretty frequently.  After the software update, I seem to keep my connections more reliably.

 

I hope this fixes your issue. 

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ahmshooter
Newbie
‎05-02-2011 02:21 PM

I've had the same problem.  I went back to the store I purchased the phone from, they did a master reset.  It worked for a week or so, but now it's back to dropping the network connection.

 

Any help would be nice.

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jenn571
Enthusiast - Level 3
‎05-02-2011 02:59 PM

I'm having the same issue!!  It's so frustrating!!  It all started right after the 4G outage.  I can use the HBO or iheartradio app for 10 minutes and then the 3G connection just goes out.  My phone used to be awesome before the outage.  Something just happened  to my phone, it's not the same as before.  Also, I've changed the setting to 3G only (for the past 1.5 months) since I don't have 4G where I live and like I said, it worked great until the outage.  I need to call VZW when my husband gets home since I only have my cell.  I'm not going to the store for just a master reset (the closest store is 30 min away), I want them to exchange the phone.  I hope someone can figure out how to fix this.

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ibeejd
Newbie
In response to jenn571
‎05-02-2011 03:21 PM

I am not really interested in a master reset. I have my phone set up the way I like and Id prefer a better solution. If you get to Verizon before I do (after work) please let me know what happens. Over on the Android forums on a another site multiple people are having the same issue as well.

 

Thanks for at least telling me I am not the only person trying to figure this out :smileyhappy:

 

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steven5424
Newbie
In response to ibeejd
‎05-02-2011 07:44 PM

The exact same problem I have in my thread "3G connectivity with ThunderBolt". I hope Verizon has a fix for this soon. I was at my work today with perfect 4G coverage all day. I just got home, where I have only 3G coverage, and right now i have nothing until it decides to find it for a while and then lose it again.

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Not applicable
In response to jenn571
‎05-05-2011 12:44 AM

There are some issues with the 3G signals happening on the ThunderBolt that new software will address.  In the meantime, removing and reseating the SIM card seems to help some customers re-establish their connections.  The website where you can follow the steps for the software update is http://support.vzw.com/system_update/thunderbolt.html

 

Thanks for your patience on these issues as we work towards a solid, dependable resolution. 

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ibeejd
Newbie
In response to
‎05-05-2011 05:34 PM

Thanks for the info. A battery reset and a sim reset do work for a few hours but then Im back to on and off mobile/internet connection. I have no problem getting txts ot phone calls....its just the internet. Frustrating to say the least. I am paying for a connection I cant use. Any idea on the time frame of the update? If its gonna be in the near future I will just wait it out......if not then Im headed to the store for a pro-rated refund on my service (or lack of) for the past 2 weeks......

 

Jamie

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Not applicable
In response to ibeejd
‎05-05-2011 06:30 PM

I can't really give you a timeframe ( I wish I could) for the update.  When I say that this is a top priority for Verizon to get this phone to quit dropping its data connections, I truly mean it.  It doesn't happen with all the phones, but enough to make it a top priority.  This has escalated as high as an issue can go, we are just waiting for that software to be pushed out.  We report these types of issues to HTC, and they collect any issues with the phone, develop patches with these issues addressed, and push 1 big update over the air.  Right now we are just waiting for that software update to get pushed out.  We know about the software being pushed out right before it actually gets sent but not any sooner.

 

Thanks for your patience again.

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Wunderbolt
Newbie
In response to
‎05-06-2011 12:21 AM

Any chance we'll get a free replacement battery cover after we break ours from resetting the sim card multiple times every day?

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troutmantimj
Newbie
In response to
‎09-22-2011 04:50 PM

I just purchased the ThunderBolt phone and am having the same issues of connection failure. My phone has the most current update (it updated after I activated it).

 

Hopefully a solid, dependable resolution has been reached since May 2011?

 

Please advise.

 

Thanks

 

 

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PATTERSON108
Newbie
In response to troutmantimj
‎09-22-2011 05:40 PM

Verizon had me reseat my sim card today after random txt messages would fail and I would get a message that said "Network Error!" Error Code 3 Error Type 2. Craziness I hope Verizon gets a grip on there new 4G LTE soon!

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gina7289
Contributor - Level 2
‎05-09-2011 05:51 AM
It's under the manufactures warranty they said. Anything on the phone has a one yr warranty or if u have extended warranty ur covered until u replace the phone with something else or get rid of the insurance. U need the insurance to get free overnight shipping.
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PINKFREAKINK
Newbie
‎05-09-2011 03:08 PM

My Tbolt started doing this around 7:00AM this morning.  I received 1 text message and when I went to reply, I got Cause Code: 97 Error Code: 2... by 7:30 I had no connection via the mobile network and I'm basically dead in the water.

 

Frustrating.   Maybe this is what I get for staying with Verizon.

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Not applicable
In response to PINKFREAKINK
‎05-16-2011 02:42 PM

This error seemed to be fairly frequent before the software update.  Have you seen any improvement after the update rolled out? Here is the link if you haven't checked for the update yet:  http://support.vzw.com/system_update/thunderbolt.html  I personally have a ThunderBolt, and I travel between 3G and 4G destinations pretty frequently.  After the software update, I seem to keep my connections more reliably.

 

I hope this fixes your issue. 

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docshar
Newbie
In response to
‎10-25-2011 07:47 PM

I also have a seemingly perpetual problem with the network connection failure on my Thunderbolt. I'm unable to connect much more often than I am able to. Something's very wrong when I have to rely on my husband's iphone because my Thunderbolt is unable to connect. I just reseated the sim card; we'll see how long my newfound connection lasts.

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gina7289
Contributor - Level 2
‎05-09-2011 03:36 PM
I got the internet problem and after 10 days they decided enough with waiting for the update I got a new sim chip and then they got me a replacement phone. Took a day because the system couldn't order it right away because the system didn't have the phone info. So they gave me free Saturday shipping. They were going to charge me for shipping but for all of the complaints they decided to give me more expedited shipping then overnight. It was Friday got it Saturday. Overnight it would have been Monday or Tuesday. New replacement policy w/shipping policy. Said it could have been standard snail mail 5 days. Thats why got insurance now that's easiest way to get overnight.
Stores now have to order replacements I guess. Not sure if I like change
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achoo
Newbie
‎05-09-2011 05:59 PM

I have been having the same issue where I am on a 3G network at home.  Then, I drive 30 minutes to work where there is 4G coverage and my phone completely loses data connection.  My phone keeps scanning for a network and never finds one.  The only way I've found to get it to work again is to reseat the SIM.  Seems like a really bad solution...

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ariboo1
Newbie
‎05-21-2011 02:28 AM
I got my Thunderbolt right after the update and have already swapped it out for another one and it is still having the same connectivity issues. Very frustrating to pay to have mobile network all the time and not get it. My phone will constantly say 4G LTE with 4 bars and in the wireless settings it will say it is connected but it's not. I am almost DONE with Verizon...
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