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Mount USB Not Working After 4.4.2

DroidUser1776
Newbie
‎05-30-2014 08:10 PM

I have a HTC One.  Since the 4.4.2 update I am no longer able to mount a thumb drive via OTG cable.  In addition, the USB cable from my computer will now only charge "at a reduced rate" and the computer will no longer recognize the phone as a drive.  Am I missing a setting that needs to be changed?

Thank you for your assistance.

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vzw_customer_support
Community Manager
Community Manager
‎05-31-2014 05:41 AM

DroidUser1776 We absolutely want your device to function at its best. Are you using the usb that came with the phone? Also, if the phone has a low battery the best chargig method is to plug it into a wall chager not the computer.


Sheritah_vzw
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@VZWSupport

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DroidUser1776
Newbie
In response to vzw_customer_support
‎05-31-2014 06:41 AM

I am using the original usb cable.  I am also using an OTG cable that worked for months -- until the 4.4.2 update.  When I connect the phone to my PC I get the following message, "On of the USB devices attached to this computer has malfunctioned and Windows does not recognize it.  Recommendation:  Try reconnecting the device.  If Windows still does not recognize it, replace the device."

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