Is anyone else having problems with their Rezound? In late December 2011, I got my first Rezound (Phone 1). However, whenever I took a picture, the flash stayed on (no, the "remain on" button was not activated) and would not shut off. However, once I removed the battery and restarted the phone, the flash turned off. I went back to the store to ask them how to fix this problem and they said no one had mentioned this problem before. But when I went online, I found plenty of people who had this problem. So, because there was no workaround, they ordered me a "Certified Like New" phone.
The "new" phone (Phone 2) did not have the flash problem experienced with Phone 1. However, I began to receive complaints from people that my voice cut in and out while on the phone and they could not hear me. This is my business phone. So I took Phone 2 back to the Verizon store to see what could be done. Again, I was advised that they had never heard of this problem so a "new" phone had to be ordered.
I received Phone 3 and, again, it has the problem with the voice fading in and out and constant complaints from people that they could not hear entire sentences. Again, I went back to my local Verizon store and was told the same - never heard of this problem. Let's order another "new" phone. In the meantime, I did some research and it appears that many customers with the Rezound had problems with the microphone cutting in and out. So, if Verizon didn't have notice, it SHOULD have had notice with due diligence. Having your head up your arse is NO excuse.
So I received Phone 4 on a Monday at 4:45 p.m. Took the phone home to set up. Thirty minutes into setting Phone 4 up, it became burning hot and shut off. I put the battery back into Phone 3 so I could have some phone service.
So, I went back again to the Verizon store and was told the battery was drained and would not accept a charge! Because the store did not have any replacement batteries, one would have to be ordered and I was just out of luck with no phone. I advised the staff that this was entirely unacceptable. They told me to call Customer Support - which I did, but was disconnected after waiting on the phone for 20 minutes.
I now have to return Phone 4 after having it for 30 minutes and am in the position of having to accept Phone 5. I DO NOT WANT THIS REZOUND PHONE. I have been a customer of Verizon for 15 years and this is the first phone I've had to return. Does anyone have any suggestions for how to get to another phone? I will post this all over the internet if I have to. Verizon needs to care about customer retention because if this isn't fixed I'm out of here.
Drop that phone like a hot potato! 
An see if you can get into a Different Phone like the Razr Maxx i suggest this phone because i have one an it has a great battery Life. When phones act up like your describing your's is doing it's time move on to something Els. B33
Boy you have been having fun.... I think it is time to contact CS and request a supervisor to avoid explaining your situations to multiple reps before speaking to a manager. I am sure if you have had this many issues with the device they should be open to the suggestion of changing devices.
Now you did not report how long of time you have had the device after all the phone changing fiasco but I think this will have some impact on how the company will choose to proceed because they are not obligated to change device but with the right approach you should be able to get a workable solution..
Wish you luck...
Moved reply!
Message was edited by: DharmaDog: This was a reply to gvpike placed in the wrong place. Moved to correct position.
I am a bit confused why your post is directed to mine, I never said I had any issues, I have a Thunderbolt and pretty much happy with my device.
Sorry man! I hit the wrong reply. I moved it to be reply to OP.
OK because I was totally not sure where you was going with the post and was wondering if it was meant for another... No biggy..
This reply was moved to be reply to OP:
Sorry to hear about all your problems! I too am very frustrated and have really reached my limit with this situation! This is why I will not try a used phone. There are reports all over the internet of people continuing to experience the same problems after getting another used device. I really am convinced that while there are a few hardware issues with the phone and or battery the primary issues with this phone are a combination of the firmware, the update and the network. My main unacceptable problem is the constant boot-looping. While I now know the steps to get around it without having to do a factory reset, this is something that I have now reached a point where I am no longer willing to continue in this way!! I am now having audio issues which I had no problem with before the update. This is just so crazy since the update was supposedly to resolve audio issues!! I never had any to begin with!!
We need to see about getting the press to cover this and bring some attention and outside pressure to bear. I am also looking for other routes, legal and through government agencies, to try to get a resolution and satisfaction. HTC and Verizon are not taking any responsibility for these problems! I refuse to be stuck in this situation for the next 2 years after paying $300 just 2 months ago!!! If anyone has any contacts with the technical press or any ideas or suggestions please contact me.
I haven't had many issues at all with my rezound but did with the Charge. It took reporting it to the folks at the better buisness bureau to get a NEW phone and not a certified like new one. Try them or shoot me a private message here and I can give you a number to a way higher up you'll get going through tech support if you want it.
Same problems with my rezound. Have had 3 but email, overheating and connectivity is very poor. Customer service tells me what a great phone it is and "never hears of problems"... How do I get another phone?
I have a feeling that part of the issue here is varying batches during manufacturing. If some of the "minor" internals came from a different supply chain, it would make sense that there is a group of phones that have common issues, but they are not full across the board. Logically, as well, those devices will also be the first to be returned and recertified. If it is indeed a hardware issue and not software, then Verizon/HTC/whoever's firmware reflash would have no effect on the issue. I saw similar problems with the Eris. That phone had two very common issues, the silent call bug after the move to Eclair, and bad trackballs. Of the four that I had (kept blowing out speakers), none had the silent call bug, and only one had the trackball go bad. As for your desire for a different device (can't say that I blame you, even though I love MY Rezound), typically, if you have three devices with the same issue, they will offer you a different (though still a CLN) device. I would hope, however, that in your case, that someone would be able to make you happy and get you something different. As stated, you may have to go higher up in the food chain to get this to happen. Call CS and ask for a supervisor, they will have the most power to get you what you want.
I also am having audio issues with the rezound since the OTA update, but only over Bluetooth on a verizon call. Calls using the handset microphone, and bluetooth communication via skype, etc, sound just fine. Its the combination of bluetooth and the phone call. I've tried 3 different bluetooth devices with the same results: My voice sounds staticy on the other end.
some bluetooth units are really junky, not the phones fault, even some so called more pricey blue tooths have those issues.
Do the blue tooth store test, i had to make 4 trips to get a working one for mine.
Go to a locale store that sells bluetooth stuff for your phone, go outside to the parking lot, call someone you know, i called my wife at home. See how it works, if its bad, walk right back inside and exchange it, until you find a good brand that you like that works.
one of them i tried was over 100 bucks and it sounded the worst of the 4 i tired, the cheapest of the 4 i tested was 24 bucks and im still using that one after 6 months no issues.
Hi gvpike,
I hate that you had to go through so many phones, and that you're still not happy with the quality of products you're receiving. I want to ensure we provide you the best service possible by offering you my assistance.
If this hasn't yet been resolved, please reach out to me directly so I can further assist.
We do appreciate your loyalty with our company, and hope to keep you a happy Verizon Wireless customer!
AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport
Anthony, my fiance has also had multiple problems on her Rezound. The primary problem is the complete inability of the phone to connect to the cellular network, despite my Thunderbolt being able to connect with 3 of 4 bars and 4G LTE working while it is within 1 foot of the Rezound. Currently we are on our 4th replacement of the same model of the Rezound phone in the past month and there is no guarantee that we will have any more success than the last 3 times. Every time the cellular coverage drops on it completely, I have to drive up 40 minutes to her house to call Verizon support and perform the troubleshooting on the phone only to have them tell me to go to best buy and have them replace it again. I've already used up 3/4 of my tank this week because of problems on her Rezound. And I get very good mileage, so that should tell you something!
At this point, we've been told by the best buy mobile department that they don't even carry that phone in the store and that it is only available by special order. The fiance has practically begged both the Verizon CS agents and the best buy sales staff and managers to just use up the warranty coverage and allow her to get a different model phone.
you shouldnt have to go to the store to get a replacement verizon can order it for you
as far as cell coverage dropping out, I would take a look at replacing the back cover if you have had that many replacements maybe the contacts on the back cover are worn or broken.
btw warranty is through HTC and it is to cover the same phone not a different manufacture's device
Actually, I'm one of the more highly trained IT Technicians and I checked the contacts on it again this last time. No damage, none are bent out of position and no debris on the contacts. As far as her wanting a different model of phone, she is willing to go with another HTC phone, she is just fed up with the Rezound at this point. We already dealt with 27 repairs/exchanges with U.S. Cellular in 2011 before we switched to Verizon.
27?
Yah i dont even know what to say to that.
Yeah, bought the HTC Desire for both of us on Dec 23, 2010. Had to exchange her phone within 24 hours because she got a defective unit. Then each of our phones continued having various problems during the entire year. We actually did so many exchanges during a 30 day period that their customer service rep told me to keep all the exchanges until they sent one that worked and she would send me a big box to send the bad ones back. I ended up shipping 11 units back in that big box.
and you bought another htc phone? seems like a mistake to me
Anthony - I too have multiple issues with the Rezound, call quality, display issues (proximity sensor) and am on my 3rd phone and 6 master resets. Each reset/new phone takes about 6 hours to get all the apps reinstalled and phone back to the configuration since there is no way to resotre (like an iPhone). (My daughter has had similar issues with her Droid Bionic and is on her 4th phone). I'm in sales, use the phone for work and travel extensively so I am reliant on my phone to make a living. I have been a Verizon customer for 12 years and have 4 phones, a broadband card and a home phone system. 6 accounts is all. I am sooo frustrated that I am willing to pay the $1000 early termination fee to get out my contract and got to AT&T. My calls and requests to tech support have done little to help other than send out "certified like new" devices after multiple resets that have the same issues If you are sincere in helping, please contact ASAP be you lose me for good. Thank you in advance.
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