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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My phone now suddenly requires a password
stuart64
Member

My phone in the last 15 mins decided that I must now have a password to unlock it.  I don't have a password... ergo, I now can't use my phone.  Anyone know how to fix this?

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Re: My phone now suddenly requires a password
lemew
Novice

It should give you the option of entering your google password. There is an app you can pay for from the play store that unlocks it for you as well, if you have assess to the internet. You may also do a reset of your device.

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Re: My phone now suddenly requires a password
vzw_customer_support
Customer Support

Stuart, that's strange that your phone decided on its own to lock you out. Let's show that phone who's the boss! Have you recently setup a work email account via an Exchange Server? Normally Exchange Servers do require a password. As lemew stated, if you don't remember setting up a password, the phone will eventually ask for your Gmail username and password after a few tries.

Let me know if you need further assistance.

MarquiaF_VZW
Follow us on Twitter @VZWSupport

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