In an area where 4G service is not expected for awhile. But the last few weeks, pretty much anywhere I am the data connection would drop, but come back. Well, it dropped last night and has not returned.
Tried all the usual types of fixes without any luck. 
I fear that radio has bit the dust.
Will let ya know what happens today.
Solved! Go to Correct Answer
MikeS_VZW came through! After an hour of, "Try this, try that", he said a master reset is in my future. Then he sent one more message with one more suggestion and it has cured my no data issue.
I am back in business and a huge thanks to Mike! You are awesome!!!!
My Verizon HTC Thunderbolt tries to apply the new upgrade several times a day. Each time it locks up with a red triangle with a red exclamation point and I have to take the battery out to reset the phone.
VZ support told me to go to the local office where they would do a factory reset and apply the update. The download took about 3 hours and the update failed (as usual).
VZ support told me that if the factory reset didn't work then they would send me a new phone.
Instead, they sent me a used phone (factory refurbished).
Then on top of everything else they told me that when I send the phone back if it gets lost then they will bill me for the cost of the used phone! In other words, it is my responsibility to put in a claim with Fedex, pay Verizon for the phone I didn't want, and then get a refund from Fedex!!!!!
I have never experienced such poor service. They can't fix the problem, tell me they are sending me a new phone and instead send me a used phone (which I am returning), and then tell me that it is my responsibility to pay for the phone I am returning if it gets lost!
Can anyone recommend a better wireless provider and a better smart phone than HTC's?
Thanks.
Worst Customer Service and Worst Phone!
I have an HTC Thunderbolt phone. For the past two weeks it tries, several times a day, to install a software update. It fails every time. Either the phone locks up and displays a red triangle with a red exclamation point, and then I have to take out the battery and put it back in so that I can use the phone, or else it downloads the software and then fails the update.
I called Verizon Tech Support. They advised me to go to a local office to have the phone reset to factory settings and if that didn't work they would send me a new phone.
The local office set the phone to factory settings and then tried the update. Three hours later the download worked and the update failed. They wrote notes in my account and told me I would have to call tech support to get the new phone.
I called tech support and they said they would send me a new phone. When I received the phone it was a used phone (refurbished).
So I called Verizon Tech Support and they said no one should have told me I would get a new phone.
They also told me that when I returned the phone, using the Fedex return label they provided, that if the phone got lost that I would have to pay Verizon for the full cost of the phone and I would have to call Fedex to get a refund!!!!!!
So they can't fix the software problem with the upgrade (and HTC can't fix it either), they send me a used phone that I don't want, and if the package gets lost they are going to bill me for the phone that I didn't want! (Note that even if they had sent me a new phone I would still have had to send back my phone and I would still have had to pay Verizon for it if the package got lost).
I have never heard of such poor service. Verizon should be responsible for tracking down the package with Fedex and not the customer.
I asked to speak to the supervisor and of course they never called me back. This must be part of the customer nonservice training. While I was in the local office a woman came in and asked politely to speak to the office manager. She was told that the manager was busy and couldn't talk to her - she would have to come back later. She said that she couldn't do that and after a few minutes lo and behold the manager was available to talk to her.
Note that I have had Verizon Wireless service and equipment for several years and have never had any problems before. So it was even more shocking to have such terrible service now.
Does anyone know of a reliable wireless service provider and a reliable smartphone? Any advise or recommendations greatly appreciated.
Thank you.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
hello same problem with htc thunderbolt tried the fix from mike and still didnt work anyone have any other suggestions
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