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Phone is always shutting off 3 - 4 times a day
makecopies
Newbie
‎05-21-2012 08:28 AM

My Thunderbolt is always shutting off 3 - 4 times a day extremely frustrating and the update that was pushed out a

couple of days ago didn't help things either.

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Re: Phone is always shutting off 3 - 4 times a day
wpmle
Enthusiast - Level 2
‎05-31-2012 07:06 AM

Mine is doing the same thing.....have you found a 'cure'?

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Re: Phone is always shutting off 3 - 4 times a day
beegee
Enthusiast - Level 2
‎05-31-2012 09:27 AM

I hate to do the "me too" post, but hopefully by doing so, we can get a answer from big red.

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Phone is always shutting off 3 - 4 times a day
wpmle
Enthusiast - Level 2
‎06-01-2012 05:53 AM

Have had to reactivate an old phone as I need to have something reliable and I am sorry tohave to put my Thunderbolt in the drawer.  It seems that VZW and HTC are unwilling to recognize the issue.  All they need to do is a web search to see that this is happening to lots of others.
see this thread as well
https://community.verizonwireless.com/thread/511932

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Re: Phone is always shutting off 3 - 4 times a day
scqqba1_IT
Newbie
‎06-02-2012 06:02 AM

I am having same problem after the update, battery is good and phone just shuts down, can be in the middle of a call.

Rod

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Re: Phone is always shutting off 3 - 4 times a day
BeckyLee
Newbie
‎06-02-2012 09:37 AM

Mine does it too.  I have no idea why, but it is EXTREMELY frustrating!  Especially when in the middle of a call, like Rod said.  Grrr!

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Re: Phone is always shutting off 3 - 4 times a day
commonsense101
Specialist - Level 2
‎06-02-2012 10:38 PM

hey new android users.. delete task killers,lookout,juice defender

format sd card, format phone.. try adding one or two apps a day

enjoy your phone again

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Re: Phone is always shutting off 3 - 4 times a day
sen_droid
Enthusiast - Level 2
‎06-03-2012 11:11 PM

I would first try booting your device in safe mode which can be found here> http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=40136

Try running your devic ein that mode for a day or so to see if issue persists.  If all is fine then it is something on the device causing the issue.  If that doesnt resolve the issue then as a last resort I would say perform a factory data reset found here> http://www.knowyourcell.com/htc/htc-thunderbolt/thunderbolt-guides/726984/how_to_hard_reset_the_htc_...

Just remember to back up your data first as all except what is on your sd card is GONE....

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Re: Phone is always shutting off 3 - 4 times a day
sblomquist
Newbie
‎06-07-2013 03:51 PM

My Thunderbolt shuts off nearly every time I use it. I will be on the phone talking and without warning it will just shut off. I'm interested in trying to get a new battery, like some have suggested, but my battery didn't look warped. I really hope it works. After my phone shuts off (even sometimes with 80% battery) I cannot restart it unless it is plugged in. This is SOOOOO aggravating.

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Re: Phone is always shutting off 3 - 4 times a day
budone
Legend
‎06-07-2013 04:54 PM

I have had a TB for over two years. If you have that issue, it is either an App issue/conflict or you have not done a master reset since the last update.....

Follow the instructions above to determine if apps are an issue