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Phone won't reactivate
trevolt
Member

I am having trouble with my phone. I needed to charge my Thunderbolt and I had a appointment so I grabbed my Droid and dialed *228 and I went to my appointment.  Well I came back home and grabbed my Thunderbolt and tried to use*228 and it would not allow me to activate my phone. I took it to my Verizon store and they told me I had to put a new sim in the phone. So we did that and I was told it might take 5 min.-24hrs to activate. Well that was Thursday of last week and still no phone. I was at the Verizon Store 4 times between Thursday and Friday and still all I was told that it would take some time before the techs on Verizon network could get to my phone, just how long does it take? Any help or insight from anyone would be helpful .

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Re: Phone won't reactivate
trevolt
Member

Ok I went back to the Verizon Store and we called the tech for Verizon and we got someone who really helped me out. We went thru the same thing we had done before,but he kept on trying to help me and he did. To make a long story short the problem was the second sim card was bad. Put a third sim in and it works. 

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Re: Phone won't reactivate
stargazer72460
Sr. Member

I was told by someone that works at my local Verizon store that if you try to dial *228 on the Thunderbolt (and possibly any other 4G phone) that you will more than likely mess up the Sim card.  The Sim card has all the activation information on it.  All you have to do is put the Sim card and the SD card in the phone, turn on the phone and wait (it can take up to 10 minutes for the phone to activate).  You might want to connect it to the charger while it is doing this.

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Re: Phone won't reactivate
trevolt
Member

I did this and I am still waiting for the phone to activate. Verizon said that the sim is active, just waiting for some network tech. to clear the error on their system.

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Re: Phone won't reactivate
AZSALUKI
Sr. Leader
Sr. Leader

i believe you need to power down the other phone and remove the battery. THEN insert the new SIM card into the tbolt and turn it on.....then it will begin the activation process (which could take some time). if you don't do it in that order, it may not activate.

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Re: Phone won't reactivate
trevolt
Member

This has been done,and still I am waiting for the phone to activate. The people at my Verizon Store did this for me. I am wondering if my sim card is bad? The phone is just dead as far as getting any kind of signal.

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Re: Phone won't reactivate
gina7289
Novice
When I first activated my phone it took forever to do that. First I did an alternative upgrade but didn't program the sin for that number so they ruined the chip. After 4 hrs they told me so I went to the store it took 20 min to cure it. But it is a known issue it takes awhile to activate.
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Re: Phone won't reactivate
gina7289
Novice
*228 makes things worse especially without the new update.
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Re: Phone won't reactivate
AZSALUKI
Sr. Leader
Sr. Leader

trevolt wrote:

This has been done,and still I am waiting for the phone to activate. The people at my Verizon Store did this for me. I am wondering if my sim card is bad? The phone is just dead as far as getting any kind of signal.


so you have been entirely without a phone since thursday? i don't think i'd leave the store until they gave me a phone that i could actually use.

 

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Re: Phone won't reactivate
trevolt
Member

I've been without my phone since Thursday. I went to the Verizon store tonight after work and we did the same thing we have been doing since thursday, and that is call tech support and they have us do the same things we done before. The tech told the guy at the Verizon store that it is 3-5 business days to get this resloved. 

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Re: Phone won't reactivate
trevolt
Member

The tech tonight also told me to use my OG Droid till this gets resolved. I said no thats how this whole mess started. I sometimes wonder if they have a plan to get this phone back up and running, or our they in the dark with this.

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