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Power on problems
joecartoonfn
Newbie
‎02-19-2015 01:22 PM

My HTC Thunderbolt is having problems powering on. Sometimes it will power on with no problems, and stay on unless i turn it off. It charges fine and everything. Then, most of the time it will not power on. When it is not plugged in to a charger, it will not do anything when the power button is held down. If it is plugged in, the orange light will be on. I hold the power button, the orange light turns off and the phone vibrates like it is about to turn on, then the orange light immediately turns back on and nothing happens. Any help would be greatly appreciated.

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Re: Power on problems
vzw_customer_support
Customer Service Rep
‎02-21-2015 01:29 PM

joecartoonfn, Yikes! I want to make sure there is no issues with this device at all. How long have you been having the issues with the power? Is there any kind of physical or liquid damage to the phone or power cord at all? Does it seem to only have the issues when its off the charger? Please keep me posted.

KevinR_VZW
Follow us on Twitter @VZWSupport

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