iPhone 15 Pro Max on us with new line. No trade-in req’d. Online Only. Ends 10.23 l Buy now. Or get up to $540 when you bring your own phone. | Details
iPhone: $1,099.99 (256 GB only) device payment or full retail purchase w/ new smartphone line on Unlimited Ultimate or postpaid Unlimited Plus plan (min. $80/mo w/Auto Pay (+taxes/fees) for 36 mos) req'd. Less $1,099.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR. Offer may not be combined with other offers.
Bring your own device: Receive up to $540 promo credit ($360 on postpaid Unlimited Plus and Unlimited Welcome or $540 on Unlimited Ultimate) when you add a new smartphone line with your own 4G/5G smartphone. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Offer may not be combined with other offers.
That's definitely a strange issue! Were you ever able to power off your device? If not, try a soft reset on your device. Press and hold the power key on the top right hand side for 10-20 seconds. Power it back on (if it doesn't come on automatically), and retest. If it's unsuccessful, I recommend a factory reset. Please keep us posted on your issue, and let us know what worked/didn't work for you.
Well, to my knowledge I thought you can't remove the battery? I did a factory reset also and I still had the problem. What's my next step after all that ?
Sounds like you need to do a Factory Reset to get things back on line with the phone. there are different ways to achieve this one a trip to the Store they can reset the phone there for ya , Call customer service an go over the F.R. with a C.S.R. or if you have done them in the past do it that way. But taking it to the store would probably be the easiest as they can flash it to reset it to Factory New.
You're totally right! I edited my post above to a soft reset. I was working on multiple posts at the same time and put the right steps in the wrong post! Let me know if that works. Do you have any power management apps that you downloaded such as batter savers, etc.? If so, you can try removing those before the master reset which is a last resort.
Also, you may be holding the power button for too long. Try holding for about 5 seconds before releasing. If you hold for 10 seconds, that simulates a battery pull which is why no option to power down comes up.
my bad Sorry Ann an to the Poster got in a hoot to post an missed were it was posted on that! Sorry!