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Problems with Mobile network/internet

I got my phone las Friday and ever since, I have had sooo many problems with the internet connection.  The connection keeps dropping and the only way to get it back is to reboot my phone.  I have a ticket with Verizon and honestly, they haven't done much.  I keep calling and the problem is not resolved.  I was soo happy with my incredible phone and now this thunderbolt is a total nightmare.  Anyone experienced this?  What solved it?  I thought of getting a new thunderbolt, but Verizon keeps telling me is the network.  I am not clear why it works fine with the Incredible but it doesn't with the thunderbolt.  Any help?

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