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Reamed By Verizon On Upgrade
nightwing1240
Newbie
‎06-05-2012 05:12 AM

Yesterday, I placed an order which is still at the shipping cite and was just told by a customer service rep that even if I refuse delivery from FedEx, I'll still have to pay a $35 re-stock fee. This is really ticking me off! Is there any way to get out of paying that?

BTW, it's an HTC Rhyme which sounded like a decent phone but pales in comparison to the Droid 3. That's why I wish to cancel the order.

Thanks to all in advance for any suggestions to my dilemna!

Peace

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Re: Reamed By Verizon On Upgrade
nightwing1240
Newbie
‎06-05-2012 05:14 AM

BTW if you'd like to contact me about this, << Personal information removed to comply with   >>

<< Please use the Direct Message feature of these boards if you want to exchange personal information, such as email and phone numbers, with other users.  Do NOT post the information publicly. >>

I'm a happily married, father of three with four grandchildren. Age 57 Smiley Happy (earned em all lol)

Thanks again!

Message was edited by: Verizon Moderator

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Re: Reamed By Verizon On Upgrade
budone
Legend
‎06-05-2012 06:22 AM

Last I knew refusing an order did not result in restocking fee

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Re: Reamed By Verizon On Upgrade
vzw_customer_support
Customer Service Rep
‎06-07-2012 12:02 PM

nightwing1240,

I apologize for the misinformation. @budone is correct about the restocking fee. If returned unopened or the package is refused, then there is no restocking fee.

Thank you,
AdamE_VZW
Follow us on Twitter @VZWSupport

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