Rebooting after update
tiggervd
Enthusiast - Level 1

I updated my phone and for some reason, it will reboot itself and sometimes shut off.  I've had the phone since the day it was released and only had one random reboot.  It has rebooted several times since updating. Anyone else having this issue? Thanks!!

1 Solution
AyaniB_VZW
Verizon Employee

Hi gina7289,

 

I know that you are eager to take advantage of a software update to resolve the reboot issue.  At this time we do not have a specific date an update will be available.  Please rest assure we will communicate with our customers as soon as an update is available.  Definitely let me know if you have any additional concerns.

 

 

 

 

Thanks for you involvement in the community,

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JMDL
Enthusiast - Level 3

I was in Savannah GA over the weekend when I updated the software so I did it via 3G and I noticed it rebooted 3 times. After I came back to Atlanta I did a couple of things and not sure if either of those helped but I havent had a reboot since sunday. 1) I turned off the phone, not restarted it, but I turned off the phone for 10 minutes and took the battery out. 2) I had the "fast reboot" option checked on my phone since I bought it, I unchecked that too just for kicks. So in the last 48 hours I have not had a reboot, not sure if it's that I am on 4G now that I am back in Atlanta or the fact I did a hard reset for 10 minutes or the fact I unchecked the "fast reboot" option from the settings menu.

 

My GPS works better now, I get more battery life (although I was able to buy the extended battery anyway so it doesn't really matter to me now) the video issue is solved, that's a big plus for me, I hated how you could barely hear anything when making a video before the update. I hope this helps someone and good luck.

pocproductions
Enthusiast - Level 2

I have to chime in here as well...  I had the random turning off thing occuring after the update as well, and gps didn't seem to work at all.  I took out the battery and sim for a few minutes and restarted, it seemed to fix it, at least for a while.  That was back on Friday.  Since then, my GPS works great - really quick lock like under 5 secs, but I have had one random reboot.  I'm not too worried about that as all the android devices I've had would do this from time to time, and I think my iPhone did it too periodically.  If it happens again soon I'll do a factory reset, if it happens after that back to the store for a fight.  Dunno if I want to keep this thing if it stays unstable.

 

I must say after the update data seems to be more stable, I'm not having to toggle airplane mode from time to time to get it to work, and streaming while tethering seems to be stable with hulu.

Synycalwon
Contributor - Level 1

I experienced my first unexpected reboot today. It was in the car not far from home in a known very poor signal area I drive through almost every day. Heck, even FM radio is spotty in this low lying area with a ton of trees. It's almost like an RF radio dead zone. Anyway, normally I don't use my phone while driving, instead keep it in the holster on my belt loop. This time, I was curious to do some testing and while driving through this area, I launched the weather app, which is set to update on launch and every 3 hours (the default setting). At the same time, I saw the signal strength disappear and the weather app got stuck on "Updating". Shortly thereafter, it came up with a connection error asking to cancel or retry. During this time, the 3G indicator never went away. I hit retry two times and then on the third, BOOM, the phone rebooted. I've tried doing this at work when the phone indicates low or no signal, but it has never rebooted. At worst, it would time out and prompt to cancel or retry and once the signal strength came back up, all was good.

 

On a side note, since the update, I have noticed Google Maps update a lot quicker and the phone stays locked on 3G much better (no 4G LTE in my area yet and haven't been to one since the update).

BlueMooney
Enthusiast - Level 1

I updated my thunderbolt and in the 36hrs since, i have "noticed" it rebooting itself 3 times.  It did not do this before the update!.

 

As for the cell tower theory, it would be a  bug on the phone anyway.  The phone should not, and let me repeat myself, the phone should not reboot itself if the cell tower is not updated.  I am not saying that isn't the a factor, but the phone software should be able to handle the situation of an tower software not being updated without rebooting itself.

 

If the battery needs to be taken out for this update to work then  as some have stated,  then Verizon needs to better inform users of that fact.

 

Get your act together Verizon!  Your looking a bit third class.

frankzumo
Enthusiast - Level 2

 


BlueMooney wrote:

I updated my thunderbolt and in the 36hrs since, i have "noticed" it rebooting itself 3 times.  It did not do this before the update!.

 

As for the cell tower theory, it would be a  bug on the phone anyway.  The phone should not, and let me repeat myself, the phone should not reboot itself if the cell tower is not updated.  I am not saying that isn't the a factor, but the phone software should be able to handle the situation of an tower software not being updated without rebooting itself.

 

If the battery needs to be taken out for this update to work then  as some have stated,  then Verizon needs to better inform users of that fact.

 

Get your act together Verizon!  Your looking a bit third class.


I went to Verizon today to moan and groan about the phone and they knew what problem I had. When I talked to the customer service rep.  and I said Thunderbolt he knew the problem I was having. 

 

In a nut shell..........He talked to customer service while I was waiting and was told that HTC was working on the problem.

 

That's all I have.... But its better than nothing.

Shakedown70
Enthusiast - Level 1

Getting reboots here too. 3,4,5 or so per day. Stopped by Verizon to log my complaint. Service rep hadn't heard of the problem. (surprise)

Patiently waiting for HTC and Big Red to get this sorted out, but still frustrated. Ugh.

gina7289
Contributor - Level 2
I got a new phone replacement and its working without the update but I agree with u shakedown. Also why put out another new 4g phone if u can't make the first one the best it can be? Love the charge commercial about how its the first 4g that works or something like that.
lopezgabriel
Enthusiast - Level 1

Everything was fine before the update. Once I did the updated I started having random reboots. I called Verizon and I already reset my phone twice but I am still having the problem. Sometimes is once or twice a day, sometimes is more. It had happened without using the phone and while using the phone. So far there is no pattern of what could be causing it. This is very frustrating! Verizon should be able to provide a way or a temporary release to take the phone back the way it was before the update until they can find the root cause and provide with a fixed update.

ruletheair
Enthusiast - Level 1

I have the update installed and was having reboots. I disabled all location services (VZW, Google, GPS) and haven't had a reboot since. Give it a shot and see if it works for you...

ajoe
Enthusiast - Level 1

..this issue is happening after the update ,I couldnt make calls and this is killing me.

Is there a way to uninstall the update?.

twp1100
Enthusiast - Level 1

Just called customer support, to funny the tech and his manager where unaware of any issues with shut downs and reboots happening with latest updates.  Told them they should check there forums.  Large problem.  Needs to be addressed.

Brad6432
Enthusiast - Level 1

There is no question , this is definatley happening after the update. The phone was perfect (except the battery life) for months.

 

After update, reboot, reboot, reboot, reboot, NEXT DAY , reboot, reboot, reboot,  NEXT DAY , reboot, reboot, NEXT DAY , reboot, reboot, reboot, NEXT DAY , reboot, reboot, NEXT DAY , reboot, reboot, reboot, NEXT DAY , reboot, reboot, reboot, reboot, NEXT DAY , reboot, reboot, NEXT DAY , reboot, reboot, reboot, reboot, NEXT DAY , reboot, reboot,  NEXT DAY , reboot, reboot, reboot, reboot, NEXT DAY , reboot,  reboot, reboot, NEXT DAY , reboot, reboot,  NEXT DAY , reboot, reboot,  reboot, NEXT DAY

...oh and etc.

 

gregmdusa
Enthusiast - Level 1

I've been experiecing 2-4 reboots a day, at least the ones I've noticed.

 

The most frustating reboot, was during a voice call.  Phone just rebooted in the middle of the call.

 

We need this bug fixed.

TBhouston
Specialist - Level 1

Anyone else having sucess turing off the location services? I'm wondering if that has something to do with it or not

jazzlaw
Enthusiast - Level 1

Might be just a conicidence, but my reboots stopped when I uninstalled lookout defense from my phone. 

colfrmb
Newbie

What is lookout defense?  I have reboots several times a day and I really get upset when it is during a call and I have to apologize to a customer and blame my phone and they say, "what phone do you have and what carrier?"

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GlowingMoose
Enthusiast - Level 1

I'm getting a bit upset that Verizon hasn't acknowledged the issues that the Thunderbolt has. It was supposed to be the flagship and for being the first 4G phone you'd think they would put more effort to get this phone working better. It’s pretty bad for them to brag about their 4G but to have their flagship 4G phone be plagued with so many problems. I would have thought we would be hearing solid rumors of Gingerbread by now but nothing solid for months. The only update you actually give us makes the phone worse and then not even recognize that there's a problem. Sorry for the rant but I just have to get this out... Oh and my phone reboots all the time as well. I recently moved to Iowa and I don't know where anything is and right before I moved out here I was like "Maybe I'll get a new phone". Gave the Droid Incredible (which I miss very badly now. I'd be watching Netflix now instead of ranting, hint. . . hint. . .) to my wife and bought the HTC THUNDERBOLT (enter loud thunder sound here) and I was able to drive to Iowa (from Utah no less) and Google maps rocked the whole way out. Other than the occasional reboot but I thought it might have been new apps that I had downloaded. I’m pretty patient (to a point. Ps I’ve lost my patience now as you can tell) And then I heard of this new update and I anxiously thought it would be the awaited Gingerbread and I was like awesome Verizon your the bomb and then I found out that it wasn't but that it would fix some of the issues with the GPS, which I was excited because it did take a long time for it to lock in and did reboot a couple of times across Nebraska, but then it was this crapdate that made it even worse.

 

Anyway Verizon let's get it together. It always seems like you guys go in streaks. For a period of time you seem to have cool phones and the updates but then you seem to loose steam and can't keep up. Now I know the mobile industry is a difficult one but boo hoo. It's not like you don't charge the most so freakin' do something with my money like make the phone work... I know it’s the phone manufactures who are responsible for the OS but it’s your responsibility to work with them to get your products working. Fine them if you want to. Or even better start refunding us for every valid reboot and then turn around and charge the vendor for it.  If it were any other industry I'd be getting apologized to and be getting refunds until the issue was resolved. I don't think it's fair that just because you’re a huge company that it's right to ignore your customers because we'll stay any way because you have the most coverage but ignore when there are problems. I'm not buying another phone. You will fix this one or I will go some where else (except AT&T because let's face it they suck even worse) but let me tell you what that  Nexus S 4G is looking mighty sexy right about now. Oh and look it has gingerbread… and 4G… and Netflix and… why the heck am I still writing this... perhaps I'll just drop my cell service and all my family’s and get cell service with a company that ... wait the service is cheaper to. Really Verizon, the customers who pay your salary are running out of excuses to stay with you...

 

If you read that whole thing you deserve a cookie. :smileywink: or perhaps a gingerbread cookie, Hint… Hint…

Please excuse any grammar errors I wrote while angry. And yes… I love using ellipsis.

PJNC284
Master - Level 2

ok, someone over at Android Central had the idea to create a map where everyone could add the locations where they are having issues or locations where everything is fine.  The thread is here and you can get to the map by going to this link.  Directions I posted in the other thread. 


go to the google maps link. Sign in with your google account. Zoom to a location near where your reboots occurred, hit Edit. Then click the blue placemark symbol beside the little hand. Click on the map where you want to put it. You can change the color of the marker by hitting the marker at the top right of the pop-up. Enter your information, hit ok and then hit Save on the left.


 

patman
Enthusiast - Level 1

I agree with what has been said. What good is a "flagship" phone if it's encumbered with all these problems. I had a Droid X which I gave to my wife. She can watch Netflix and I can't. I would find this humorous if I hadn't spent so much money on something that is becoming a joke. We are in an area that does not receive 4G yet and can't wait for the experience, however I'm not sure I want to experience it with a Thunderbolt..

PJNC284
Master - Level 2

So it looks like neither the Gingerbread leak nor either of the 2 newish radios are a 100% solution to the reboot problems which is likely why we haven't seen either "officially" yet.  Went to my parents over the 4th of July break and ended up with 3 reboots over a 4 day period. Granted one of those random reboots came as a result of me trying to force LTE only mode. That's less than the 2+/day I was getting on any of the previous Froyo builds but it still seems to be an issue.

AZSALUKI
Legend

PJNC284 wrote:

So it looks like neither the Gingerbread leak nor either of the 2 newish radios are a 100% solution to the reboot problems which is likely why we haven't seen either "officially" yet.  Went to my parents over the 4th of July break and ended up with 3 reboots over a 4 day period. Granted one of those random reboots came as a result of me trying to force LTE only mode. That's less than the 2+/day I was getting on any of the previous Froyo builds but it still seems to be an issue.


then i guess i'm content to continue waiting. it will be nice to get an update that works (as well as GB), but i'm happy with what i got for now. to be honest, i'd probably prefer to get Sense 3.0 before GB, but that wont happen until i get bored enough to do things to this device. since i have no reboots, i don't even want to mess with anything.