Response time is extremely slow since update
smdavis
Enthusiast - Level 1

Since the update over the weekend, my phone takes such a long time to respond to a touch that I wonder if it has completely frozen up.  It's like this no matter what screen I am on or what tasks I am doing - all apps, pics, texts, etc...EVERYTHING IS SLOW!!! The signal suddenly drops when on calls and internet - 4G, 3G, wifi - they all just stop.  I have tried rebooting, have taken the battery & memory/SIM cards out - no improvement at all.  Is anyone else having these problems?? Any helpful hints??

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htc_why
Enthusiast - Level 1

I am having similar problems.  I hope they work themselves out!!

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vzw_customer_support
Customer Service Rep

Hello smdavis,

I'm sorry to hear that your device is operating as slow as a turtle. Allow me to assist with making your device as fast as a cheetah. When it comes to software updates, often times a hard reset is needed to fully correct all issues. I recommend completing a hard reset on your device after backing up all desired information. Once this is completed, please let us know if you are still having issues, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

luverofpeanuts
Enthusiast - Level 2

I'm having the same issues.  I thought I'd check the forums here before trying the hard reset.  It sounds like that is the next thing to try.   I use Google for everything, so hard resetting isn't too bad.

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luverofpeanuts
Enthusiast - Level 2

Did a hard reset over lunch and response time is much snappier now.  Seemed to do the trick.

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luverofpeanuts
Enthusiast - Level 2

Well, as follow up to my own initial experience, I noticed that after some time, my phone still started to behave slowly and sluggish again.  So, I did another factory reset.   Not sure, but perhaps ICS is too much for the Tbolt, as others have suggested.  

While I'm out of contract, I don't like to spend money if I don't have to, so I'm tempted to root and downgrade the OS.  We'll see ... who knows.  I hate to have to think of doing such drastic action, just to get back to decent performance.

Message was edited by: luverofpeanuts ... spelling error.

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gary7673
Enthusiast - Level 2

How do I do a hard reset?

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Jeffrey_Fass
Newbie

The TBolt should have never been given the OS update. It's an older phone and will struggle under the weight of the new OS.

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gary7673
Enthusiast - Level 2

and a hard reset wipes out all my info and data on my current Tbolt....Verizon ploy to get us to buy new phones?????

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luverofpeanuts
Enthusiast - Level 2

A hard reset isn't that bad.  I removed my SD card before doing it.  So lots of personal pictures and things like that all remain intact.  

A fresh start on reloading apps isn't always a bad thing either 😉  

It was less than 15 minutes to have it back functioning as a phone... then re-customizing began. 

I was seeing a number of apps not available to me since the TBolt was on the Gingerbread version of Android.  While the newer OS may be more heavyweight, hopefully there are some efficiencies too.  Time will tell 😉

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Jeffrey_Fass
Newbie

Yes. Push a hard-to-swallow update to the OS. Get the owners juiced with eye candy. The phone is bogged down so upgrade time.

The Verizon software guys would certainly have tested extensively on the phone models they were pushing to.

I would be surprised if the pushes are staggered according to plan expiration. Mine expires in several months. Anyone else?

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Ann154
Community Leader
Community Leader

I am out of contract with my Tbolt and I prefer the newer ICS update over the Gingerbread version.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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smdavis
Enthusiast - Level 1

I was hoping I wouldn't have to do a hard reset but after reading your recommendation and that of other TB users, I will give it a shot. Thank you!

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gary7673
Enthusiast - Level 2

Ok, I did the Hard reset and my Tbolt still is very slow. piss poor planning on Verizon and HTC part well no more HTC phones and looks like verizon may be out of the picture fortunatley my plan is up in a month......Thanks Verizon for wasting my money

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steve700xedge
Newbie

I agree  as soon as Im a little past update time  I get this ics update that I didnt want   my son got it first and ruined his phone and now mine sucks too!!! so slow things come up on touch screen that I dont touch    so long verizon!   htc maybe the phone manufaturer but this phone came out before it was ready and has been a pos since new

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Jeffrey_Fass
Newbie

It's marketing and directing the customer. The software guys certainly knew what would happen to performance.

1. Upgrade near the end of market life;

2. Wow the user with the new OS;

3. Motivate them to renew and buy a new phone.

It's like installing Windows 8 on an old 386 machine.

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smdavis
Enthusiast - Level 1

I did the hard reset on Feb 20 - I am still having issues with how slow the response time is - God forbid I have an emergency phone call to make when it takes sometimes up to two minutes between the time I hit call to the time the phone actually dials.  Texts aren't going through as they should, sometimes not at all, even after resending.  I am disappointed.

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djysrv1
Enthusiast - Level 3

I think my phone is haunted. The phone icon keeps disappearing from the home page. When I go to dial a number from the keypad, the Facebook app loads.  If I bring the phone near my computer speakers, I get Morse code noises from them.

Despite a hard reset, the phone is still dog slow.  I'm eligible for an upgrade next month. I cannot wait to get out of this phone.

Despite the best intentions of HTC and Verizon, this OS has makes too many demands on the single core electronics of the Thunderbolt.  There are two and  a quarter pounds of coleslaw jammed into a two pound container.

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MojoRyeZen
Newbie

+ 1 for doing a hard reset...  fixed 95% of my issues!

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