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Since ICS the phone does not stay on!
CCM800
Member

Have changed cards and reset to factory defaults but the phone still shuts down randomly. Been an ongoing and worsening problem sice ICS install!  Now if I take a picture - the phone shuts off. This is the newest behavior in a long line of problems since update.

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Re: Since ICS the phone does not stay on!
vzw_customer_support
Customer Support

Hello CCM800!

I don't want you having any issues with your device. Let's see what's going on OK? You mentioned that your device powers off. Besides when taking a picture, do you notice any other patterns when it powers down? Please remove the battery and reattach it, to make sure the connectors aren't loose. Please also clear cache: http://vz.to/1bmxZrx as well as clear temporary internet files: http://vz.to/1fDwcmZ I'd also like to ask if you have ever had the SIM card in the device replaced?

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Re: Since ICS the phone does not stay on!
vzw_customer_support
Customer Support

Hello CCM800!

I don't want you having any issues with your device. Let's see what's going on OK? You mentioned that your device powers off. Besides when taking a picture, do you notice any other patterns when it powers down? Please remove the battery and reattach it, to make sure the connectors aren't loose. Please also clear cache: http://vz.to/1bmxZrx as well as clear temporary internet files: http://vz.to/1fDwcmZ I'd also like to ask if you have ever had the SIM card in the device replaced?

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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