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Have changed cards and reset to factory defaults but the phone still shuts down randomly. Been an ongoing and worsening problem sice ICS install! Now if I take a picture - the phone shuts off. This is the newest behavior in a long line of problems since update.
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Hello CCM800!
I don't want you having any issues with your device. Let's see what's going on OK? You mentioned that your device powers off. Besides when taking a picture, do you notice any other patterns when it powers down? Please remove the battery and reattach it, to make sure the connectors aren't loose. Please also clear cache: http://vz.to/1bmxZrx as well as clear temporary internet files: http://vz.to/1fDwcmZ I'd also like to ask if you have ever had the SIM card in the device replaced?
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport
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Hello CCM800!
I don't want you having any issues with your device. Let's see what's going on OK? You mentioned that your device powers off. Besides when taking a picture, do you notice any other patterns when it powers down? Please remove the battery and reattach it, to make sure the connectors aren't loose. Please also clear cache: http://vz.to/1bmxZrx as well as clear temporary internet files: http://vz.to/1fDwcmZ I'd also like to ask if you have ever had the SIM card in the device replaced?
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport