Software Update Doesn't Work - Now getting software error message

The software update still doesn't work.  Now when I get the red triangle with the red exclamation point, when I start to remove the back of the phone I get an orange error message that takes up most of the screen.  At the end of the message it says that there is a problem with the package.  Then it gives me the option of rebooting.


Does anyone know if/when this software problem will be fixed?


I would definitely not recommend this phone to anyone.  Phone doesn't work, VZ and HTC can't fix the problem.