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Software update caused my apps to keep closing

I have gotten so frustrated with my phone.  It did an update back in May and now everytime I try to use an app it goes back to the previous screen, and will keep going back all the way to the main screen..At first it was intermittant, now it's almost constant. Brought it to a local store, and they had no clue?  I asked if anyone else was having issues since the update, they didn't know.  Please help.  I want to throw it out the window, it's almost useless.


Re: Software update caused my apps to keep closing
Customer Support

I would be frustrated too, joan44. I'm here to help you though. It sounds like your device is either doing 1 of 2 things. 1) Your back or home button is malfunctioning (hardware issue). 2) Apps are force closing on their own because of a software issue (this is likely fixable).

Ensure that your screen is really clean. I recommend a damp soft cloth and clean your screen thoroughly. This will prevent the home/back keys at the bottom from malfunctioning. If you have a case, please remove it just to ensure this doesn't affect the functionality until we know what the issue is.

To address the potential software issues, I would recommend first pulling out the battery to see if any improvement is made. If not, proceed with a factory reset.  If all of this is unsuccessful, please call the warranty center at 866-406-5154 or follow me (MikeS_VZW) and DM me with your mobile number so I can call you.

Keep us posted,

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