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Thunder Bolt
HTCKendall
Member

I have been noticing when I get a call my phone will power cycle down if I miss a call.  Then restarting my phone will power cycle to HTC screen and loop.  I have to pull the battery out for 30 minutes to get it to cut back on.  Is there going to be a another update to the phone.  I have the extend battery too which get hot when it is charging.  Please let me know.

Kendall

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Re: Thunder Bolt
vzw_customer_support
Customer Support

Hello HTCKendall,

Yikes! That is definitely not how your phone is supposed to function. This wouldn't be due to your current software version, this sounds like a phone glitch!  I will be delighted to provide some information so we can fix this together.

First, if you have any Task Killers, Antiviruses, or Battery Savers I would uninstall them.  They tend to cause system instability.  Unfortunately it can get so bad that you may have to do a master reset of your device.

Before we get there though, try putting your phone in Safe Mode:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=40136

Try having someone call you and let the call go to voicemail.  If it works, we know it's an application causing the issue.  If it doesn't work I would recommend a hard reset.

Ensure all of your personal information is backed up and follow these steps:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=39075

Please keep us posted!

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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