Thunder Bolt
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I have been noticing when I get a call my phone will power cycle down if I miss a call. Then restarting my phone will power cycle to HTC screen and loop. I have to pull the battery out for 30 minutes to get it to cut back on. Is there going to be a another update to the phone. I have the extend battery too which get hot when it is charging. Please let me know.
Kendall
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Hello HTCKendall,
Yikes! That is definitely not how your phone is supposed to function. This wouldn't be due to your current software version, this sounds like a phone glitch! I will be delighted to provide some information so we can fix this together.
First, if you have any Task Killers, Antiviruses, or Battery Savers I would uninstall them. They tend to cause system instability. Unfortunately it can get so bad that you may have to do a master reset of your device.
Before we get there though, try putting your phone in Safe Mode:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=40136
Try having someone call you and let the call go to voicemail. If it works, we know it's an application causing the issue. If it doesn't work I would recommend a hard reset.
Ensure all of your personal information is backed up and follow these steps:
http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=39075
Please keep us posted!
Thanks,
MelissaM_VZW
Follow us on Twitter @vzwsupport
