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Thunderbolt ICS Update Issues
giles16
Enthusiast

Me, my wife and every other Thunderbolt user  I know (people from AZ to NY) through Verizon are having serious issues with this update. I have been through tier 2 Verizon support and multiple hard resets through the Verizon store with the final verdict from Verizon "The hardware on your phone cannot handle the update. You will need to upgrade your phone." NO! Verizon should not put an update out for a phone they sell that cannot handle the update. To me and many others this is just a way to force you to upgrade a phone that was working flawlessly. Up until now I have been very happy with Verizon but finding out that I cannot revert to the old operating system that worked perfectly we are done with Verizon. Keep in mind this is not an HTC problem. The Thunderbolt is an awesome phone. So today we are going to upgrade. Not with Verizon but with ATT to change carriers and see how they do. We have already found that the monthly service will be a bit less through ATT for the same service. I would not be surprised that there will be a class action law suit against Verizon over this if there is not already one. If I do find one I will be joining them. 

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Re: Thunderbolt ICS Update Issues (Ice Cream Sandwich)
Bol
Enthusiast

I agree wholeheartedly with Mr. Giles16!

Verizon, Google, you should be ashamed of yourselves!

You have ruined many, many good, flawless phones, uselessly with your greed!

Very pissed,

Emilio.

Sent from my Verizon Wireless 4GLTE smartphone

Re: Thunderbolt ICS Update Issues
Lowcarb
Enthusiast

"To me and many others this is just a way to force you to upgrade a phone that was working flawlessly."

What a great strategy!   Ruin my phone with a forced update to get me to upgrade

- It forces me to be locked in for an additional 2 years

- They collect another $30 upgrade from me.

- They won't honor my Grandfathered Unlimited data plan if I upgrade so I'll be cut down to 2GB.

I've got to find a way to wait this out until all 5 of my phones are out of contract so I can say Good-bye Verizon.

Yeah.  I'm really mad.

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Re: Thunderbolt ICS Update Issues
Lowcarb
Enthusiast

"We have already found that the monthly service will be a bit less through ATT for the same service."

I have a natural resistance to shopping cell phone plans but VW's ever increasing cost for decreasing service got me over my potential energy barrier.  Like giles16 I found that I can actually get better features from that same provider and for $10/month less.   Verizon Wireless wants to knock me down from Unlimited to 2GB .  I know, I rarely use more than 1.5GB in a month so they tell me I should not care. But I do care!  Turn about is fair play Verizon.  Since I rarely use more than 1.5GB per month you should have no problem keeping me on my current plan instead of ticking me off.  I'm not going to be a sheep and just take what you offer.  I'll just have to vote with my feet and leave. 

For $10/month less I'll get 5GB on my phone, and tethering included, and hotspot included and I'll get 3GB eachof my other two smartphones and I'll get more talk minutes than I ever use for my other two feature phones, and unlimited text too. 

So less $, more data.  Oh yeah!  No $30 upgrade fee.  And the new phone I want is $100 less there than from VW.

Counting the days until all my phones are out of contract.  Then I'll be Smiley Happy again.

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Re: Thunderbolt ICS Update Issues
Ann154
Super User
Super User

Lowcarb,

Please be aware there is an activation fee when starting a new account at AT&T and in two years there will be a higher upgrade fee ($36).

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Thunderbolt ICS Update Issues
Lowcarb
Enthusiast

Thanks for the heads up on the upgrade fees in the future.   

Did you mean that the higher upgrade fees ($36) are coming to AT&T or to VW?

I get the activation fee waived and get a $25 credit to boot along with a corporate discount, which is a tiny bit larger than the discount I can get from VW, so it still looks good.   Besides, in my mind, they done me wrong.  So even neutral beats someone who done you wrong.

As for what happens after my 1st 2 year cycle somewhere else, well that will depend on what they do between now and then and what the competition looks like then.  2 Years is a entire generation in the semiconductor world, so a lot can change.  

I had a new phone in my cart and was ready to check out and re-up for another 2 years but VW would not let me check out without selecting a new plan.  A new plan that would give me less, but not cost less. 

Years and years ago when I became a VW customer they were the only provider who had good coverage in my area.  Not so much any more.

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Re: Thunderbolt ICS Update Issues
Ann154
Super User
Super User

The upgrade fee at AT&T is $36. Sprint is $38.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Thunderbolt ICS Update Issues
barbarian25
Enthusiast

My Thunderbolt was working flawlessly until the forced update. Now it is a piece of crap, and whenever I called Verizon about it they give me a different excuse as to why the phone is performing so poorly. They say updates sometimes cause phones to work like that. I could not actually believe more than three representatives gave me similar explanations about it.

I am planning to do a hard reset, and if it does not work like it used to before the update, then I will be thinking about moving my service to a different provider too.

All they try to do is force you to upgrade your phone after a couple of years. Buy a new phone, and if you don't then we screw yours so you are forced to do it anyway.

I was very happy with the way my Thunderbolt was working right until the day after that update went on. I am now the most miserable person on earth whenever I try use it for either phone calls, navigation, or any other feature.

Shame on you, Verizon for being so greedy!

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Re: Thunderbolt ICS Update Issues
barbarian25
Enthusiast

I finally decided to do a hard reset on the phone, and it is back to working flawlessly again. I did not really want to do the reset, since you lose all your information in the process; but it was the only choice left. Even though it was irritating having to do that, now I am happy to use my phone without being so frustrated with its slow performance.

Try doing the factory resetting, and it will get rid of the issues. Make sure you save all needed information, or write down names of applications downloaded in the device before doing it. It is a pain, but it will make your phone go back to normal working condition.

I am happy I did not get to switch it by an iPhone like I was planning, and tried doing the reset instead.

I had been battling it these issues with the phone for months, but now I am a happy Thunderbolt user again!

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Re: Thunderbolt ICS Update Issues
Lowcarb
Enthusiast

Barbarian,

I'd be interested to hear from you in a month or so to see if your improved performance continues.

My phone was totally unusable following the initial upgrade to ICS.  I had very poor battery life, no 4G, 3G only in a very strong signal area and it could take 30 seconds to recognize a touch to the screen. 

Doing the factory reset did take my phone from being 100% unusable to being only very unpleasant to use most of the time and only unusable 20% of the time.  

I still have times where I can't get the phone to react in time to answer an incoming call.    \

It has steadily degraded since I did the factory reset.    I wing up clearing cache and rebooting it daily to keep it at all usable.  

I don't think I should have to do a factory reset every month and cut my apps to a bare minimum just to be able to keep using the phone. 

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