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Thunderbolt shuts down when I unplug charger, then goes into boot attempt cycle

So my problem is, when I unplug phone from charger, where it will be showing 100% battery full, phone goes off, and then goes into a cycle of trying to restart, HTC screen comes on, short vibration, screen goes blank, and then cycle repeats. If left unchecked, battery heats up and phone gets hot. I have to do a battery pull, and then reinsert when it has cooled down, and even then it could take 5-10 cycles of doing this to get it to finally start.

And WHY, do I have to submit this to the community of other users, why does this not go to tech support, and they actually come back with an answer?