Correct Answer: Unable to download MMS messages after upgrade

CaliGrl78 · ‎06-13-2014

Why can't I download text attachments without having my mobile data on? Before the latest upgrade my MMS messages would download automatically, regardless of WiFi or mobile data. Now I get the red triangle of death "general network failure" error message when trying to download picture messages.

vzw_customer_support · ‎06-15-2014

Thanks so much for letting us know, CaliGrl78. We know this new process is completely different since the software update. Until there is a fix for this, you will need to enable mobile data in order to receive/send MMS.
We can assure you that this issue is in the process of being gixed.

TamaraH_VZW
Follow us on Twitter @VZWSupport

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kesmith · ‎06-13-2014

Same problem here! I can see I have 3 messages but I know they are MMS from daughters coach. I always recieved them prior to this update. Verizon....... answer? Fix? Anything?

vzw_customer_support · ‎06-15-2014

Thanks so much for letting us know, CaliGrl78. We know this new process is completely different since the software update. Until there is a fix for this, you will need to enable mobile data in order to receive/send MMS.
We can assure you that this issue is in the process of being gixed.

TamaraH_VZW
Follow us on Twitter @VZWSupport

Kazy426 · ‎06-16-2014

I'm having the same issue!! Extremely exasperating! I don't like to leave my mobile data on so as not to go over my limit. Is this a sneaky way to get people to go over data usage and get more $$$$. This is ridonkulous!!