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Update has royally screwed up phone!!!
lybra975
Member

So i got my wonderful update yesterday at 2am. Since that magical moment my power button only works when it wants to and when watching netflix, my battery gets to 65% the phone restarts then comes back on showing about 8% left. Then of course it restarts itself randomly throughout the day. Happened 6 times so far today. This is ablolutely rediculous. And since its the update that is doing this, i feel like going to vzw will be totally useless. I used to like HTC vs motorola....but now it makes me want to switch to a completly different maker....and carrier, but then im screwed there too because im stuck until Nov with this POS.

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Re: Update has royally screwed up phone!!!
PJNC284
Sr. Member

Try a factory reset.  Corrupted data during install tends to cause a lot of problems.

Re: Update has royally screwed up phone!!!
vzw_customer_support
Customer Support

Hi lybra975,

You are a valued customer and we want your device to work properly; all software updates are developed by manufacturer to improve your device performance. As noted by PJNC284 (Thank you!) a factory reset http://goo.gl/JSDQB will resolve any file corruption issue that may have occurred during software update. Please give it a shot and keep us posted.

AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/vzwsupport

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Re: Update has royally screwed up phone!!!
lybra975
Member

Did the factory reset last night and still have the issue with the phone restarting. Same thing, battery got to about 75% then restarted. When it came back on I showed it has 3% left. So this means that i can only use my phone for about 30 mins then its dead. The only thing that seems to be better is that my power button actually wakes my phone up now when pressed. But on the other hand it wont put the phone to sleep,  only brings up the Power Options screen. So am i now stuck with a dud until Nov?? Or until HTC puts out another update to fix what was messed up?

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Re: Update has royally screwed up phone!!!
lybra975
Member

Well thank you verizon, called tech support and after telling all the problems with my phone AND even with it being out of warranty, im getting a replacement. Hopefully this one will not have the same problems as the last one!

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