I definitely agree that there is a mix up with the mr2 update, since tech told me they were pushing me an update with gingerbread, even after I argued that it was the mr2 update and the "pushed' phantom update never showed up. Late last night I was told by a supervisor that gingerbread was a few months out. I am convinced that none of them have a clue what they're talking about, based upon my own experiences. Maybe too many build numbers is confusing the reps, maybe we should use pictures or building blocks. Don't get me wrong, there are great reps out there, but those with a lack of knowledge and poor service make it harder to notice the ones that excel at their job. Reason is you are so frustrated with ignorance that by the time you get to a decent rep, tech or customer care, you simply look at them like they're just doing their job.
