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Very Poor Reception

I bought this phone 10 days ago and can not make a phone call or send a text message hardly ever. I went back to the verizon store to get the sim card switch out and it didn't help. I just got the phone replace for a new one today and still the same issue. I have two days left until I will have to live with this or purchase a new phone at full price. At this point, I recommend no one buys this phone. I have removed the sim card from my old phone just make sure there was no competition with the network to sim cards. I really like this phone in regards to UI but you can not make a phone call unless you are outside or in a very open space.

Anyone else having this problem? I am going to have to switch to the s4 tomorrow just because I need to be able to make a call or send a text from a location that is inside a building (like my apartment and work, zero reception in both locations in major city).