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Why does my HTC One receive multiple texts?
hadbole
Member
‎03-25-2016 08:45 AM

I ran the system update on my phone HTC One this past week.  Now I get duplicate texts from my contacts.  Why?

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Correct Answer! Jump to solution.
Re: Why does HTX One receive multiple texts?
vzw_customer_support
Customer Support
‎03-27-2016 08:55 AM

Getting duplicate text messages from contacts is not fun, hadbole. Since this just happened since the update let’s try a few things. Go into Settings>Application Settings and clear cache on the Messaging, and the Google hangouts' application. Then restart your phone and see if it works now.


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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1 Reply
Correct Answer! Jump to solution.
Re: Why does HTX One receive multiple texts?
vzw_customer_support
Customer Support
‎03-27-2016 08:55 AM

Getting duplicate text messages from contacts is not fun, hadbole. Since this just happened since the update let’s try a few things. Go into Settings>Application Settings and clear cache on the Messaging, and the Google hangouts' application. Then restart your phone and see if it works now.


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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