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Why dont Verizon carry the HTC One Max anymore?
KBfromGA
Member

I find it very curious that Verizon doesn't carry the HTC One Max anymore! I have been having problems with the HTC One Max since the middle of Jul.  I have been through "4" HTC One Maxs since the July 18th all with the same problems.  Its like the screen glitches, I cant answer or decline phone calls.....when I type on it sometimes it does not type exactly what I am pushing (like I push the "9" and it types the "*")...... when I bring up apps, sometimes it just randomly starts accessing feature of the app and I am not even touching the screen (like gmail, pulled up gmail and it flipped though several things in the app and eventually pulled up and started composing and email).....sometimes I cant even unlock the scree, I swipe up several times and it wont unlock the screen. I have to turn the screen off and back on, and then it works.  I have spent more time in the Verizon store then some of their part time employees over the last month and all I get is the same stupid thing....All we can do is send you a replacement phone sir......that is no longer and option. I no longer want this phone, it is junk....I have been through 4 phones in under a month!!!!!!!! Can someone please give me some guidance on what I can do!!!!

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Re: Why dont Verizon carry the HTC One Max anymore?
vzw_customer_support
Customer Support

KBfromGA

I'm sad to hear about all the trouble you've been experiencing with your device! We definitely want to make sure you're connected with a phone that works for you. So many replacements with the same experience is not common! Is there any improvement when you first get the phone or are these issues being experienced right out of the box? Any apps or SD card installed before this all happens? Any improvement in Safe Mode? http://vz.to/1sIYsL1

RuthW_VZW
Follow us on twitter @VZWSupport

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Re: Why dont Verizon carry the HTC One Max anymore?
KBfromGA
Member

Same issues right after a complete hard reset, with no SD card or logging into Google. I have been in the store 4 times with numerous remarks in the system about this issue. It is rediculous that the only answer to this situation is "here is another HTC One Max"... Why should I keep paying for the phone ore service? But Lord help me if I don't pay y'all, it's the end of the world.  Just doesn't seem fair to me.

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Re: Why dont Verizon carry the HTC One Max anymore?
vzw_customer_support
Customer Support

KBfromGA

Thanks for getting back to me! I appreciate the details. I would be happy to take a closer look into this with you and make sure we find the best possible solution! I did request to follow you. Can you accept this please and follow me back? Then you can send me a Direct Message.

Here's my profile: http://vz.to/1ly4msR

Here's how to Direct Message: http://vz.to/1lKLT9T

RuthW_VZW
Follow us on twitter @VZWSupport