Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
Youtube not loading video on 4G
mavioo7
Member

Hello, I got this New Rezound Yesterday, Youtube videos are not loading. I updated all firmware and Apps as well. Everything else works fine including VEVO videos. Youtube works fine on wifi. I am loosing data connection in the middle of browsing webpage as well. Should I return this device and get a new one.

0 Likes
Re: Youtube not loading video on 4G
tlsjr
Member

same problem here i have htc thunderbolt and my wife also has a thunderbolt they will not play youtube videos. i noticed it on 02/22/2012. when i switch to wifi works great and then i turn off wifi while video is playing when the buffered part of the video comes to the end and needs to buffer more under 4g a popup says sorry unable to play video.

0 Likes
Re: Youtube not loading video on 4G
demmo86rt
Leader
Leader

Are you using the YouTube app or the browser? The app works flawlessly for me.

0 Likes
Re: Youtube not loading video on 4G
tlsjr
Member

browser has worked great before and still works fine when wifi is on but i think it stopped working about 3-4 days ago. i don't have the app

0 Likes
Re: Youtube not loading video on 4G
Ann154
MVP MVP
MVP

The YouTube App should come pre-installed on the ReZound.  If it isn't then it is an easy matter of downloading it from the Android Market.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: Youtube not loading video on 4G
demmo86rt
Leader
Leader

You could always try clearing browser or Adobe Flash data and cache, but I would think that you haven't had the phone long enough for this to be the problem.

0 Likes
Re: Youtube not loading video on 4G
commonsense101
Sr. Member

If you're losing data connection changes are you might be in a weak area, check your signal strength on the phone and if its over 90 thats your problem, if not call tech support from a different phone and see whats wrong

0 Likes
Re: Youtube not loading video on 4G
BeNT1
Member

I have experienced this problem as well. I have had my phone for about two weeks. It worked fine initially, but has begun to do the same thing after an update. I have discovered though that if I press pause then play, the video will load.

0 Likes
Re: Youtube not loading video on 4G
mavioo7
Member

Hello,

Here are the Vidoes of Problem with HTC Rezound.

1) 4G LTE signal is excellent, 2)the phone is out of box so no issue of any cache, 3)Update the firmware and Youtube app from market.

Still the same problem

Before Update, Out of box

http://www.youtube.com/watch?v=OuURZ7Avd0s

After Updating firmware and Youtube apps

http://www.youtube.com/watch?v=lhf56Y5jioQ

Compare with Galaxy Nexus,

http://www.youtube.com/watch?v=mMjOecLLiBE

0 Likes
Re: Youtube not loading video on 4G
c--dog
Member

I too, cannot access any videos via 4g on my HTC Rezound.  Purchased on Saturday an no youtube videos will play over 4g.  While on wifi and 3g, videos play with no problem.  Also found that videos do play in the nextvid app.

0 Likes