Youtube not loading video on 4G

mavioo7 · ‎02-23-2012

Hello, I got this New Rezound Yesterday, Youtube videos are not loading. I updated all firmware and Apps as well. Everything else works fine including VEVO videos. Youtube works fine on wifi. I am loosing data connection in the middle of browsing webpage as well. Should I return this device and get a new one.

tlsjr · ‎02-25-2012

same problem here i have htc thunderbolt and my wife also has a thunderbolt they will not play youtube videos. i noticed it on 02/22/2012. when i switch to wifi works great and then i turn off wifi while video is playing when the buffered part of the video comes to the end and needs to buffer more under 4g a popup says sorry unable to play video.

demmo86rt · ‎02-25-2012

Are you using the YouTube app or the browser? The app works flawlessly for me.

tlsjr · ‎02-25-2012

browser has worked great before and still works fine when wifi is on but i think it stopped working about 3-4 days ago. i don't have the app

Ann154 · ‎02-25-2012

The YouTube App should come pre-installed on the ReZound. If it isn't then it is an easy matter of downloading it from the Android Market.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

demmo86rt · ‎02-26-2012

You could always try clearing browser or Adobe Flash data and cache, but I would think that you haven't had the phone long enough for this to be the problem.

commonsense101 · ‎02-26-2012

If you're losing data connection changes are you might be in a weak area, check your signal strength on the phone and if its over 90 thats your problem, if not call tech support from a different phone and see whats wrong

BeNT1 · ‎02-27-2012

I have experienced this problem as well. I have had my phone for about two weeks. It worked fine initially, but has begun to do the same thing after an update. I have discovered though that if I press pause then play, the video will load.

mavioo7 · ‎02-27-2012

Hello,

Here are the Vidoes of Problem with HTC Rezound.

1) 4G LTE signal is excellent, 2)the phone is out of box so no issue of any cache, 3)Update the firmware and Youtube app from market.

Still the same problem

Before Update, Out of box

http://www.youtube.com/watch?v=OuURZ7Avd0s

After Updating firmware and Youtube apps

http://www.youtube.com/watch?v=lhf56Y5jioQ

Compare with Galaxy Nexus,

http://www.youtube.com/watch?v=mMjOecLLiBE

c--dog · ‎02-27-2012

I too, cannot access any videos via 4g on my HTC Rezound. Purchased on Saturday an no youtube videos will play over 4g. While on wifi and 3g, videos play with no problem. Also found that videos do play in the nextvid app.