Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
connection problems
ronzos
Member

so i got to vzw internet barly working and find this page

http://support.verizonwireless.com/support/devices/knowledge_base.html/17486/&lid=sayt&sayt=icmp*

cool a ping test

run it says all well no loss

i know that something is wrong  so figure i'll run a tracert on same address

heres the results

Tracing route to lax02s20-in-f19.1e100.net [74.125.224.147]

over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  192.168.43.1

  2     *        *        *     Request timed out.

  3   167 ms    31 ms    48 ms  49.sub-69-83-13.myvzw.com [69.83.13.49]

  4   153 ms    40 ms    39 ms  194.sub-69-83-13.myvzw.com [69.83.13.194]

  5   157 ms    47 ms    54 ms  180.sub-69-83-2.myvzw.com [69.83.2.180]

  6     *        *        *     Request timed out.

  7   161 ms    39 ms    40 ms  101.sub-66-174-17.myvzw.com [66.174.17.101]

  8    49 ms    38 ms    39 ms  TenGigE0-0-1-0.GW14.BOS4.ALTER.NET [152.179.2.97

]

  9   155 ms    47 ms    38 ms  0.ge-5-1-0.XL3.BOS4.ALTER.NET [152.63.18.197]

10   162 ms    59 ms   100 ms  0.xe-6-1-2.XT1.NYC4.ALTER.NET [152.63.0.166]

11    67 ms    50 ms    68 ms  TenGigE0-6-0-5.GW8.NYC4.ALTER.NET [152.63.25.214

]

12     *        *        *     Request timed out.

13   172 ms    57 ms    54 ms  209.85.255.68

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19   133 ms   113 ms   119 ms  64.233.174.193

20   120 ms   119 ms   133 ms  209.85.250.251

21   228 ms   128 ms   117 ms  lax02s20-in-f19.1e100.net [74.125.224.147]

Trace complete.

tell me another lie vzw

any others having conection problems ?

1 is my computer

2 is there phone  lol it times out  evertime

0 Likes
Re: connection problems
ronzos
Member

my question is

are you also having bad internet connection and timeout issues

0 Likes
Re: connection problems
ronzos
Member

i'm unauthorised to edit my own post funny  vzw

www.­alter.­net

is vzw  fyi

0 Likes
Re: connection problems
Ann154
Expert
Expert

ronzos wrote:

i'm unauthorised to edit my own post funny  vzw

www.alter.net

is vzw  fyi

There is a five minute window to edit your post on the Verizon Wireless Community forum.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: connection problems
ronzos
Member

here todays test info

Microsoft Windows XP [Version 5.1.2600]

(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner.YOUR-XHTR8HVC4P>tracert 74.125.224.147

Tracing route to lax02s20-in-f19.1e100.net [74.125.224.147]

over a maximum of 30 hops:

  1     2 ms     *        2 ms  192.168.43.1

  2     *        *        *     Request timed out.

  3   146 ms    38 ms    38 ms  49.sub-69-83-13.myvzw.com [69.83.13.49]

  4   156 ms    39 ms    39 ms  194.sub-69-83-13.myvzw.com [69.83.13.194]

  5    44 ms    47 ms    31 ms  180.sub-69-83-2.myvzw.com [69.83.2.180]

  6     *        *        *     Request timed out.

  7   161 ms    32 ms    37 ms  101.sub-66-174-17.myvzw.com [66.174.17.101]

  8    60 ms    43 ms    31 ms  TenGigE0-0-1-0.GW14.BOS4.ALTER.NET [152.179.2.97

]

  9   160 ms    46 ms    50 ms  TenGigE0-5-4-0.GW8.NYC4.ALTER.NET [152.63.18.206

]

10   158 ms    77 ms    41 ms  google-gw.customer.alter.net [152.179.72.62]

11   172 ms     *      169 ms  209.85.255.68

12     *        *        *     Request timed out.

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17   217 ms   119 ms   127 ms  64.233.174.189

18   232 ms   119 ms   118 ms  209.85.250.251

19   228 ms   113 ms   117 ms  lax02s20-in-f19.1e100.net [74.125.224.147]

Trace complete.

when do you think you will give us back are good internet

in no way is this worth 150 bucks a month for unlimited

0 Likes
Re: connection problems
ronzos
Member

for the tec guy/girl that will look into this on Friday 11/29/13

PER YET ANOTHER CALL TO VZW  THEY CLOSED THE TICKET

on the poor internet connection said my fault  weak signal 

128db+  and 4 or 5 bars all the time

disabled at home phone almost never moves

been fine for last 5 years problem started about 4-5 months ago  and is getting worst as time goes by

replaced phone did not help

always hop 2  time out error on ping and tracert test5s

hop 1 is my pc

hop 2 is the phone or tower and always fails

hop3 looks like tower to t-1 or ocx type phone line

after that i don't care i see your having problems and have work a rounds in place for hub/backbone issues

well i do care but are not my problem  mine is always failing hop 2 the phone

this looks like a software issue to me  and ttl on the phone may need to be increased  or unblocked

icmp fail also

in the past month i have tested a driod 4  a droid max  a samsung 3  and a strait talk phone  all show hop 2 fail  always

both tethered  and hotspot fail hop2

please call me tec guy and dont close the ticket  till this problem is fixxed like last time

0 Likes
Re: connection problems
ronzos
Member

oh more info 10.183.123.80 i think is the hidden local internal phone address  is hop 2

C:\Documents and Settings\Owner.YOUR-XHTR8HVC4P>ping 10.183.123.80

  Pinging 10.183.123.80 with 32 bytes of data:

  Reply from 10.183.123.80: bytes=32 time=2ms TTL=64

Reply from 10.183.123.80: bytes=32 time=3ms TTL=64

Reply from 10.183.123.80: bytes=32 time=2ms TTL=64

Reply from 10.183.123.80: bytes=32 time=3ms TTL=64

  Ping statistics for 10.183.123.80:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 2ms, Maximum = 3ms, Average = 2ms

  C:\Documents and Settings\Owner.YOUR-XHTR8HVC4P>tracert 10.183.123.80

  Tracing route to 10.183.123.80 over a maximum of 30 hops

    1     2 ms     2 ms     2 ms  10.183.123.80

  Trace complete.

so again i think its a software issue  or error in resolving dns names on the phone

0 Likes
Re: connection problems
ronzos
Member

maybe a subnet mask not bound

0 Likes
Re: connection problems
ronzos
Member

here is a log of

is the internet connected  yes or no

all that in under 3 hours

maybe you can find something wrong by time on your side

25 November 2013,9:23:26 PM,DOWN

25 November 2013,9:23:30 PM,UP

25 November 2013,10:49:18 PM,DOWN

25 November 2013,10:49:35 PM,UP

25 November 2013,10:49:38 PM,DOWN

25 November 2013,10:49:39 PM,UP

25 November 2013,10:50:23 PM,DOWN

25 November 2013,10:50:24 PM,UP

25 November 2013,10:53:54 PM,DOWN

25 November 2013,10:54:11 PM,UP

25 November 2013,10:54:14 PM,DOWN

25 November 2013,10:54:54 PM,UP

25 November 2013,10:54:55 PM,DOWN

25 November 2013,10:55:00 PM,UP

25 November 2013,10:55:00 PM,DOWN

25 November 2013,10:55:12 PM,UP

25 November 2013,10:55:16 PM,DOWN

25 November 2013,10:56:02 PM,UP

25 November 2013,10:56:07 PM,DOWN

25 November 2013,10:56:10 PM,UP

25 November 2013,10:56:17 PM,DOWN

25 November 2013,10:56:25 PM,UP

25 November 2013,10:56:27 PM,DOWN

25 November 2013,10:57:13 PM,UP

25 November 2013,10:57:17 PM,DOWN

25 November 2013,10:57:59 PM,UP

25 November 2013,10:58:02 PM,DOWN

25 November 2013,10:58:02 PM,UP

25 November 2013,10:58:07 PM,DOWN

25 November 2013,10:58:30 PM,UP

25 November 2013,10:58:32 PM,DOWN

25 November 2013,10:58:48 PM,UP

25 November 2013,10:59:08 PM,DOWN

25 November 2013,10:59:45 PM,UP

25 November 2013,10:59:48 PM,DOWN

25 November 2013,11:01:58 PM,UP

25 November 2013,11:02:03 PM,DOWN

25 November 2013,11:02:14 PM,UP

25 November 2013,11:02:18 PM,DOWN

25 November 2013,11:02:33 PM,UP

25 November 2013,11:02:33 PM,DOWN

25 November 2013,11:02:59 PM,UP

25 November 2013,11:03:03 PM,DOWN

25 November 2013,11:03:08 PM,UP

25 November 2013,11:03:08 PM,DOWN

25 November 2013,11:03:09 PM,UP

25 November 2013,11:03:18 PM,DOWN

25 November 2013,11:03:22 PM,UP

25 November 2013,11:03:38 PM,DOWN

25 November 2013,11:03:42 PM,UP

0 Likes
Re: connection problems
vzw_customer_support
Customer Support

Hi ronzos - I appreciate the detail that you have offered while troubleshooting your device. Let's work to bring back the reliable service that you should expect! May I have your zip code to reference the area? Does this happen indoors and out? How does the phone perform in real time usage of web and apps? I look forward to your reply!

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

0 Likes