When I open an email the text appears and then disappears within a few seconds. The email is still in the list but when I reopen the email the text is still gone. If I go to my home computer the email and text are there. This just started within the last two days.
from your home pc in the account settings, is it set to leave a copy on the server? i don't think this is the issue, but it's worth checking. (also make sure "delete from server" is not checked on the email settings in the phone)
Also you may want to check the number of days that the email account stores because if the email is a old one it would get removed under this policy..
wiegand290 wrote:When I open an email the text appears and then disappears within a few seconds. The email is still in the list but when I reopen the email the text is still gone. If I go to my home computer the email and text are there. This just started within the last two days.
The same thing happens to me. This is happening in the native Android Mail app so then I have to open either Gmail or Yahoo Mail app to read my emails. So annoying.
I can open them again and again and they still won't show the text. It seems to be completely random as to when it decides to work or not.
Same here. It's happening to NEW e-mails. The e-mail is showing in the in-box, but when it's opened, the message doesn't display, but the e-mail remains in the in-box.
Hollentour wrote:Same here. It's happening to NEW e-mails. The e-mail is showing in the in-box, but when it's opened, the message doesn't display, but the e-mail remains in the in-box.
My emails will display for about 2-3 seconds and then disappear which makes it even more frustrating.
Come on Verizon, how about responding to this issue!!!!!!!!!!!!!!!!!!!!
FYI - I just spoke with Verizon rep and they said that this is a known issue reported to HTC. No timeline for a solution but the workaround is to use a different email app from the Market (Gmail, Yahoo Mail, etc.)
Thank you to everyone who has posted regarding this issue. I thought I was going crazy because I was seeing the same issue on my phone, and when I would check the message from my laptop it was there in full! I downloaded the Yahoo app from the Market just now, and so far that is working well.
Hopefully Verizon will get this figured out quickly!
I have an HTC Thunderbolt and have occasionally had the same issue.
A work around (until HTC figures out a permanent solution) is to put your Mail icon into the trash can and then add back your mail icon shortcut.
I've noticed that the only time the problem seems to appear is when I press buttons too quickly. I've intentionally slowed down the time I wait between going into my email, then going back out using the back button. I haven't had this problem since I started doing this.
Good luck!
I too started having this problem yesterday. It's there until I scroll down and the phone starts to download the rest of the e-mail. Of course the marketing e-mail messages that use HTML and pictures instead of text stay. I deleted my accounts. Force Closed the Mail app. Set up my mail account again. Same issue.
I am now using the Yahoo! mail app.
I am now using K-9 Mail instead of the native Mail app. Works flawlessly with all of my email accounts and has many more features than the native Mail app.
This is ridiculous. I can't seem to find a solution to this issue anywhere. VZW, Can you please respond to this issue?
My wife has been having the exact same problem on her Thunderbolt. Just started a couple weeks ago. Like you said, the text is there for a couple seconds, or until she trys to scroll down. Then it's gong and won't come back.. It is there on her laptop, just not on her phone... Happens to about half of the emails, but not all of them. It had worked great up until a couple weeks ago. She is using Yahoo mail as her provider.
sdgeeek wrote:My wife has been having the exact same problem on her Thunderbolt. Just started a couple weeks ago. Like you said, the text is there for a couple seconds, or until she trys to scroll down. Then it's gong and won't come back.. It is there on her laptop, just not on her phone... Happens to about half of the emails, but not all of them. It had worked great up until a couple weeks ago. She is using Yahoo mail as her provider.
You answered your question where I highlighted.
What happens is once you download the mail on your laptop, unless you have set your PC to keep emails on the server, once opened on your PC, they are removed from the server so the phone will no longer have access to them.
With K9 you have many more options which will allow you to keep messages on the phone (If you have opened them) and then go to your laptop and open mail.
budone wrote:
sdgeeek wrote:My wife has been having the exact same problem on her Thunderbolt. Just started a couple weeks ago. Like you said, the text is there for a couple seconds, or until she trys to scroll down. Then it's gong and won't come back.. It is there on her laptop, just not on her phone... Happens to about half of the emails, but not all of them. It had worked great up until a couple weeks ago. She is using Yahoo mail as her provider.
You answered your question where I highlighted.
What happens is once you download the mail on your laptop, unless you have set your PC to keep emails on the server, once opened on your PC, they are removed from the server so the phone will no longer have access to them.
With K9 you have many more options which will allow you to keep messages on the phone (If you have opened them) and then go to your laptop and open mail.
budone - the problem has nothing to do with the emails being removed from the server. I have the same issue with brand new emails before even having the chance to view them on the computer. Besides, you have no idea what she's using as her e-mail client. If she's just viewing Yahoo Mail over a web browser then your hypothesis wouldn't be true either.
Like I said in an earlier post, it's a known issue reported to HTC from Verizon but in order for HTC to do anything to fix it the issue needs to get elevated. That means that all of you need to call in to Verizon Customer Service and let them know that you're having this issue. When I called last week I was only he 2nd person to report this issue to them.
If she is viewing it over the web browser it is not an HTC issue.
Since I have had 3 HTC devices and yes I did have an issue at one time with messages disappearing a second after they appeared on the list, and since I no longer have the issue and still have an HTC device, I thought I could offer a suggestion. But thanks for clueing me in on what I do not know. I greatly appeciate it and will let y'all figure it out yourselves.
PS if all you did was to come here to complain and not want suggestions for how to correct it, why come here?
budone wrote:If she is viewing it over the web browser it is not an HTC issue.
Since I have had 3 HTC devices and yes I did have an issue at one time with messages disappearing a second after they appeared on the list, and since I no longer have the issue and still have an HTC device, I thought I could offer a suggestion. But thanks for clueing me in on what I do not know. I greatly appeciate it and will let y'all figure it out yourselves.
PS if all you did was to come here to complain and not want suggestions for how to correct it, why come here?
"If she is viewing it over the web browser it is not an HTC issue." Really? So if she's viewing her Yahoo mail on her computer's web browser and everything is great but when she goes to view her emails on her HTC phone's native email app and they disappear then it's not HTC's fault? Logic=broken
I didn't come on here to complain, I offered a real solution by saying that this is a known issue with Verizon and HTC and I asked people to report it so that HTC would fix it.
[edited for courtesy]
Thanks everyone for your feedback! One thing that I haven't seen mentioned is removing and re-adding the email account. Has anyone tried this so far? I saw one of my co-workers reported this issue & removing and re-adding the email worked for them. Please also try clearing cache from your Mail account after deleting the account. If this is still occurring, does this happen with every single email account?
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