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phone boot problem
john8424
Member

Yesterday I was playing a game on my phone and my battery died, I plugged it in and let it charge for about 20 minutes and turned it back on it loaded normal but when it came to the initial screen where you pull the ring up to unlock it, it shut down and began to reload and now it is in a constant loop I am wondering if anyone else is having this problem or if it could just be an issue of a defect in my phone. I have had the phone since december and have had only one other problem when I downloaded an update for the phone software in january and it kicked it from 4g to 3g or something like that and took it to the verizon store and they fixed it. As far as I am aware I have not downloaded any software updates recently for that to happen again. any input would be sincerely appriciated.

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Re: phone boot problem
vzw_customer_support
Customer Support

Hi, john8424-

First, I want to apologize for the concerns you are having with your phone. I know how important a wireless device is. It sounds like an issue with the phone died while playing the game that caused this glitch. I recommend an hard reset to resolve the reboot issue. Follow the alternative reset steps here: http://bit.ly/wLmjGs. After the reset, you will follow the onscreen activation and Google set up to bring back contacts, calendar, and paid apps to your phone. Please let me know if this addresses your concern.

Thanks!
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: phone boot problem
mikeyk101
Member

Doing a hard reset is rather drastic. Quite often it is a lot easier to "wipe cache partition" and that cures a lot of problems while leaving everything still intact. All you have to do is with the phone off, hold the volume down key and the power key. That will get you into the bootloader mode and from there you can select recovery mode. You will see a triangle with a rewd exclamation point. Press volume up and the power button and the recovery mode should come up. The Vol up and down will select an item and the power button will launch your choice. From there, select the "wipe cache partition" option and reboot. More often than not, that will cure the problem. It may take a few more seconds for it to reboot, just be patient.

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phone boot problem
demmo86rt
Super User
Super User

If I remember correctly (and I could be wrong) this happens when the phone turns on the wrong cellular radio.  Some Rezounds bootloop when they go into WCDMA mode.  The easiest way to change this (if you can get the phone to boot) is to install the app LTE ON/OFF from the Play Store.  This app will open up a menu enabling you to change the radio in use.

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Re: phone boot problem
JamesBondDB9
Member

I found out what the issue was because my Rezound was having this issue. Verizon wanted me to factory reset my phone. I didn't want to do this because I have about 200 apps on my phone. I did some research and here is what you do:

1. Turn the phone off

2. Take the back off the phone (The antenna are in the back)

3. Start the phone

4. When it loads to the home screen, open the dialer and press *#*#4636#*#*

5. When a new menu appears titled "Testing" tap Phone Information

6. Scroll down where you will see a drop down menu to tap on u nder the words "Set preferred network type:"

7. Select "CDMA + LTE/EvDo auto"

8. Once you do that back all the way out to the home screen, shut the phone off, put the back and and start the phone.

9. Problem solved until it does it again and then repeat all the steps again.

I restart my phone every few days just to clear memory and it happens about every fifth time a restart. I actually have learned to go into the menu as a described about and check that the phone is in the right setting before I restart and it usually doesn't have a problem. I hope this helps.

Re: phone boot problem
maldoliza
Member

This actually happened to me yesterday for the very first time too!  I went into a store and after a while the manager found the exact instructions you provided, and it worked.  Thanks for posting these, if it happens again, i'll know what to do.  I'm told the new software release we're all waiting on is supposed to cure this.  Hope so!  I like everything else about my phone.

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Re: phone boot problem
kev4gems
Member

Thanks for this fix - it worked! you saved me a trip to the Verizon store and most likely lots of headaches.

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