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thunderbolt picture problem
makenzie_aubert

my htc thunderbolt will let me receive pictures but not sent them, and everytime i try to send one my phone switches from 3G to 1X. HELP!

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Re: thunderbolt picture problem
Wildman
Sr. Leader
Sr. Leader

I am guessing you are not in a 4G coverage area, have you tried switching the device to use 3G only with https://play.google.com/store/apps/details?id=net.andirc.lteonfoff&feature=search_result#?t=W251bGws... and see if this helps?

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Re: thunderbolt picture problem
joepro29
Member

Mine was having these problems until I called Verizon and they had to send a reactivate/refresh on my Si

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Re: thunderbolt picture problem
vzw_customer_support
Customer Support

Hi makenzie_aubert,

It's sure aggravating when you want to send an important picture and it doesn't go through. I understand this and am prepared to assist you!

To troubleshoot, please first complete a soft reset on the phone. Don't worry, you will not lose any data. Here is a link for that http://bit.ly/w7N1Ik . Next, please send a picture to your own mobile number to check both the incoming and outgoing capabilities of the device.

If you are still having issues after completing these steps, feel free to send me a DM and I will be more than happy to assist you further.

Thanks for bringing this to our attention!

Christina B
VZW Support
Follow us on Twitter @VZWSupport

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