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Endless reboot loop
Blakeman1996
Member

So for my HTC One M9, I recently updated it to the 6.0 OS. It updated just fine, but it took a couple of hours to fully restart because it was stuck in the optimizing apps screen and would continuously reboot and go back to that screen. It eventually started working again, but I got a notification that said the lock screen has to update. I then pressed update now, but it went back into the same loop as mentioned earlier. And now, almost 48 hours later, it still hasn't gotten out of that loop. Any help would be appreciated.

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Re: Endless reboot loop
vzw_customer_support
Customer Support

@Blakeman1996

Let’s see how we can get your HTC One M9 device out of this endless rebooting loop. I am happy to help.

First, let’s try restarting the device by following these steps: http://vz.to/1L9oKAp. If that doesn’t work, please remove the Memory Card: http://vz.to/20TfYbT and then attempt powering up the device. Let me know if the device powers up with the Memory Card removed.

AnthonyTa_VZW
Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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