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Correct Answer!
Frozen verizon logo
DalenM
Member
‎04-29-2016 09:23 PM

I was charging my phone when I noticed it was updating! I stepped outside for a moment and when I came back my phone has the verizon logo frozen and I can't power it on or off! Any ideas?

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Correct Answer!
Re: Frozen verizon logo
vzw_customer_support
Customer Support
‎05-01-2016 09:45 PM

We'll be happy to address your concern regarding your frozen device. Have you tried taking the battery out and placing it back in?


DeannaL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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