I've tried factory reset, but the phone still gets stuck on the Verizon logo.
Anybody have any solution?
We want to get your phone unstuck, Keithjose. I appreciate you trying a factory reset. Are you able to load the phone normally using Safe Mode? http://spr.ly/6586B5KC0
AndreaS_VZW
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This is tough to read. I apologize for the issue at hand. I know how much i depend on my smartphone. We are here to help you get going again. There are a couple of things to try. Once is wiping the cache partition:
◾Turn the phone off
◾Press and hold the Volume Down key
◾Press and release the Power key
◾Keep the Volume Down key pressed until the three Android images appear
◾Use the Volume Down key to select Recovery
◾Press the Power button to confirm
◾When you see the red triangle icon, press Volume Up and Power at the same time
◾Use Volume Down to select Wipe Cache Partition
◾Press the Power button to confirm your selection
◾Wait until the phone tells you that the wipe is complete
◾Use the Power button to select Reboot System Now
Please try this and share your results. Let's get that M8 great again.
BobbyN_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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