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HTC One M8 stuck on Verizon loading screen after installing the new software update
KristineK
Member

     I installed the first update fine, but same as everyone else my phone is stuck on the Verizon loading screen after the second update. I've tried soft restarting it multiple times. The only way to turn my phone off it seems is to let the phone die. I cannot enter my phone at all, and its really frusterating. Is there anyway to fix this WITHOUT deleting everything thats on my phone? 😕   If it cannot be resolved that way, anyone know how am i to fix this (and in the mean time, how to install the update properly) ? I dont have very much knowledge on how to download some sort of software on my computer to connect it to my phone nor how to get to some sortve settings to reset things, so i'd appreciate some step by step directions on how to do any solution to fix my phone. I don't want to have to buy a whole new phone because of this nor want to pay over a hundred dollars to fix it. Thanks.

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Re: HTC One M8 stuck on Verizon loading screen after installing the new software update
vzw_customer_support
Customer Support

KristineK,



No worries, help is here, and we are here for you every step of the way. Let's attempt a power down by pressing both power and the volume down key. This mimicks a battery pull. Then power back on. What happens?


KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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