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Has anyone been randomly loosing their mobile data connection?
MichaelT66
Newbie
‎04-07-2016 10:56 AM

Hello. 

HTC One M9. Has anyone been randomly loosing their mobile data connection? I have lost mine twice in the last week in areas that I know the signal is strong.Has anyone experienced this problem that I have described?

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Re: Has anyone been randomly loosing their mobile data connection?
Ann154
Community Leader
Community Leader
‎04-07-2016 11:41 AM

Can you please check the network mode setting and verify it is on the LTE/CDMA mode.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Has anyone been randomly loosing their mobile data connection?
vzw_customer_support
Customer Service Rep
‎04-07-2016 11:53 AM

MichaelIT66,


Twice is once too many times to lose your data connection. Is this happening in a specific location? Send us the area zip code to review area location.
Here to help.

YareliM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Has anyone been randomly loosing their mobile data connection?
MichaelT66
Newbie
‎04-07-2016 11:54 AM

It was set on global. I have no idea why or how as I have never messed with any of that stuff.   I changed it to the setting you have listed in your reply.  Do you think that was my problem?

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Re: Has anyone been randomly loosing their mobile data connection?
Ann154
Community Leader
Community Leader
‎04-07-2016 06:08 PM

It certainly could have contributed to the issue.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Has anyone been randomly loosing their mobile data connection?
MichaelT66
Newbie
‎04-08-2016 05:40 AM

Thank you Ann154.  I greatly appreciate you taking the time to respond to my post. 

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Re: Has anyone been randomly loosing their mobile data connection?
vzw_customer_support
Customer Service Rep
‎04-09-2016 11:05 AM

We want you able to rely on your data connection.  Tell me a bit more about this. When you say you lost connection was it momentarily or did you have to do something to restore it?  Was it impacting only the data or did you have any trouble with call strength?
MatthewT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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