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I set up a new PIN to lock my screen for security. Now I can't unlock it. Any ideas how to undo this and get my phone open?
freedave69
Member

I set up a new PIN to lock my screen for security.  Now I can't unlock it.  Any idea how to undo this so I can use my phone again?

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Re: I set up a new PIN to lock my screen for security.  Now I can't unlock it.  Any ideas how to undo this and get my phone open?
Snn5
Sr. Leader

Can you use Android Device Manager from a PC or another smartphone to lock it and unlock it?

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Re: I set up a new PIN to lock my screen for security.  Now I can't unlock it.  Any ideas how to undo this and get my phone open?
Snn5
Sr. Leader

Usually around the 8-9 of 10 tries it asks you to sign in with your Google credentials.

Re: I set up a new PIN to lock my screen for security.  Now I can't unlock it.  Any ideas how to undo this and get my phone open?
freedave69
Member

I don't know.  Would I access that from the Verizon site, HTC site, or where?  Thanks.

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Re: I set up a new PIN to lock my screen for security.  Now I can't unlock it.  Any ideas how to undo this and get my phone open?
freedave69
Member

Hopefully it will do that.  So far, nothing.  Thanks.

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Re: I set up a new PIN to lock my screen for security.  Now I can't unlock it.  Any ideas how to undo this and get my phone open?
freedave69
Member

Android Device Manager allows you to lock your device (already locked) and set up a new password.  I tried that on my PC but still can't get it unlocked.

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Re: I set up a new PIN to lock my screen for security. Now I can't unlock it. Any ideas how to undo this and get my phone open?
mama23dogs

NO.   Just keep trying to login to the phone.   After 10 tries it will give you the option to reset your PIN with your Google account and password.

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Re: I set up a new PIN to lock my screen for security. Now I can't unlock it. Any ideas how to undo this and get my phone open?
freedave69
Member

Someone else had replied with that same remedy and if that's all it takes, no worries. However, it is tellig me that after 10 unsuccessful tries it will reset my phone back to zero and I lose everything...pictures, emails, texts,etc. Is this true or not...do you know? Thanks.

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Re: I set up a new PIN to lock my screen for security. Now I can't unlock it. Any ideas how to undo this and get my phone open?
freedave69
Member

It's telling me if I am unsuccessful after 10 tries it will reset my phone back to day #1...meaning losing all my pictures, texts, etc. Is this true or not...do you know? Thanks.

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Re: I set up a new PIN to lock my screen for security.  Now I can't unlock it.  Any ideas how to undo this and get my phone open?
mama23dogs

That is not the information I have. 

If your Google password is correct, it resets your password and unlocks the phone.

i Will do a quick search to verify...

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