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MY htc one m8 is usless when it comes to messaging.
Anthony_Cirillo
Newbie
‎03-12-2015 03:33 PM

Excuse my rant:

I switched to an HTC One M8 back in June from an iPhone 4. Since the very beginning my texting has been inconsistent at best, and unresponsive at worst. Group texting is about a 10% success rate. I have done the following without clearing the issue:

Spoken with Apple to double (and triple) check that iMessaging was turned off.

Tested and replaced SIM card.

Soft reset of phone.

Hard (factory) reset.

Verizon tech support replaced the original phone, without fixing the issue.

Had not 1, but two separate network inquires done to figure out the issue. No success.

Verizon's response is this: Well send you another HTC one! For obvious reasons, I don't want a new HTC one, as im sick of paying for a service which I am not receiving. Any suggestions on how I can fix this issue? Tech support literally has no idea what to do next. I even asked them to send me back an iPhone 4, just so I could have working texts again, and their response was pretty much "no chance". So I'm hoping someone from the community can help me so I don't have to pay ETF's and switch carriers.

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Re: MY htc one m8 is usless when it comes to messaging.
Delosky
Enthusiast - Level 3
‎03-17-2015 06:34 AM

Have you tried using different messaging apps?  It might be worth a shot.  I tried Google Hangouts instead of the default Android messaging app and I haven't gone back since.  Many of my other friends always complain that they don't receive various texts from other people, yet I never have this problem and they always receive them from me.

I also know you've contacted Apple multiple times about the issue, but as we all know, sometimes the techs just come back with default scripted answers.  You may want to look at this tool to make sure you are completely de-registered from their systems.  My wife had a similar issue when she switched from an iPhone to the Lumia Icon and it took her several months and all of her iPhone peeps to delete and recreate her contact on their phones to fix it.

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Re: MY htc one m8 is usless when it comes to messaging.
Snn5
Legend
‎03-12-2015 03:41 PM

And the phone has not been replaced at all in the past 9 months?  Definitely worth a shot to replace it. 

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Re: MY htc one m8 is usless when it comes to messaging.
Anthony_Cirillo
Newbie
‎03-12-2015 03:43 PM

It's been replaced once already, I've had the current one for 2 weeks.

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Re: MY htc one m8 is usless when it comes to messaging.
Snn5
Legend
‎03-12-2015 03:44 PM

Are you still running KitKat or have you updated to LP?

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Re: MY htc one m8 is usless when it comes to messaging.
Anthony_Cirillo
Newbie
‎03-12-2015 03:46 PM

updated to LP

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Re: MY htc one m8 is usless when it comes to messaging.
Snn5
Legend
‎03-12-2015 03:53 PM

I am reading a few messaging issues associated with the LP update.

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Re: MY htc one m8 is usless when it comes to messaging.
Anthony_Cirillo
Newbie
‎03-12-2015 03:56 PM

This issue was present before update as well.

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Re: MY htc one m8 is usless when it comes to messaging.
Delosky
Enthusiast - Level 3
‎03-17-2015 06:34 AM

Have you tried using different messaging apps?  It might be worth a shot.  I tried Google Hangouts instead of the default Android messaging app and I haven't gone back since.  Many of my other friends always complain that they don't receive various texts from other people, yet I never have this problem and they always receive them from me.

I also know you've contacted Apple multiple times about the issue, but as we all know, sometimes the techs just come back with default scripted answers.  You may want to look at this tool to make sure you are completely de-registered from their systems.  My wife had a similar issue when she switched from an iPhone to the Lumia Icon and it took her several months and all of her iPhone peeps to delete and recreate her contact on their phones to fix it.

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