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Marshmallow OTA seems to have disabled M8 FM Radio
WantMyRadio
Member

My M8 was updated yesterday and my FM radio (via the Next Radio app) no longer works.  I've spent an hour on the phone with Verizon and HTC and both claim that the update doesn't state that it removes FM support but EVERY piece of evidence suggests it did.

Verizon, I purchased this phone BECAUSE it had an FM radio.  You have stolen that feature from me.  Essentially this is like you coming into my house and taking my radio.  I am SO SO SO SO angry about this.  Its not just unethical and wasteful (stream takes more energy than FM) but it prevents me from accessing important safety information when I'm in the field without taking another device.

Next steps if the feature is not reactivated:

1) Report Verizon to the police for theft.  Yes, it seems weird at first, but think about it...that's what it is.

2) Report Verizon to the FTC

3) Drop my Verizon coverage and go to another carrier.  I might refuse to pay the balance on the phone too...its not like Verizon could sue for breach of contract under the circumstances.

If others all do the same perhaps Verizon will stop this type of borderline criminal activity.

Please fix IMMEDIATELY

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Re: Marshmallow OTA seems to have disabled M8 FM Radio
Tidbits
Sr. Leader

The phone was never advertised to have FM radio. The FCC didn't even approve the Verizon version to use FM radio. You can try and use your options but Verizon will win it's case against you.

View solution in original post

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Re: Marshmallow OTA seems to have disabled M8 FM Radio
RushFan2112
Sr. Member

Did you get with the NextRadio app folks and ask if their software needs to be updated so the M8 on Marshmallow is supported?  It's likely they haven't updated to work with that phone, especially if HTC and Verizon say the FM radio was not disabled.

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Re: Marshmallow OTA seems to have disabled M8 FM Radio
Tidbits
Sr. Leader

The phone was never advertised to have FM radio. The FCC didn't even approve the Verizon version to use FM radio. You can try and use your options but Verizon will win it's case against you.

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Re: Marshmallow OTA seems to have disabled M8 FM Radio
Tidbits
Sr. Leader

FTC won't bat an eye. You can use option 3 but collections and credit hit will happen and Verizon would be in the right.

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Re: Marshmallow OTA seems to have disabled M8 FM Radio
WantMyRadio
Member

To save others the time I have a definitive answer from Next Radio:

"We've seen this same complaint from other M8 users on Verizon.

In addition to the FM chip being physically enabled, NextRadio needs a software library included in the operating system in order to control the FM chip. The HTC One M8 had NextRadio support added by HTC at the time of manufacture, making it one of the few phones that support NextRadio regardless of carrier. Unfortunately, when Verizon pushed the update to Marshmallow, the software library is no longer present. There is no way to add it back. I'm sorry for the bad news!

Our goal is to get every phone carrier and manufacturer to unlock the FM chip in all phones in the US. Check out the following website to find out how you can contact Verizon and encourage them to unlock FM. Thanks for your interest in NextRadio!

http://freeradioonmyphone.org/take-action"

So yes, Verizon has disabled the radio which was a feature I purchased the phone for.

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Re: Marshmallow OTA seems to have disabled M8 FM Radio
Tidbits
Sr. Leader

No they did not.  FCC filing show it was never intended to work.  HTC HAD to remove it or else be fined by the FCC.  Look at Nexus 4 with LTE as an example and Google removed LTE sub libraries for the EXACT same reasons.  Best of luck to you.  Verizon didn't remove it.

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Re: Marshmallow OTA seems to have disabled M8 FM Radio
WantMyRadio
Member

The FM radio is an advertised and reviewed feature on the HTC website.  Verizon makes NO MENTION of the fact that they have any right to disable it.  Their behavior is disgraceful.

[removal required by the Verizon Wireless Terms of Service]

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Re: Marshmallow OTA seems to have disabled M8 FM Radio
WantMyRadio
Member

Tidbits:  Who the [removal required by the Verizon Wireless Terms of Service] are you?

It was KNOWN to support FM:

Supported Devices - NextRadio

It did work and Verizon DID disable it yesterday.  For some reason you are supporting monopoly behavior.  [removed]?

IT DOES WORK ON ATT AND T-MOBILE AFTER THE MARSHMALLOW UPDATE so the your comments about the FCC are total [removed] since its the exact same phone except for the firmware.

From Next Radio (the only party who are actually helpful):

[Removal required by the Verizon Wireless Terms of Service]

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Re: Marshmallow OTA seems to have disabled M8 FM Radio
Tidbits
Sr. Leader

It was NEVER advertised for the Verizon version.  FCC filings WHICH MATTERS shows that it doesn't have FM radio support.  Like I said Google went through the same thing with LTE on the Nexus 4, and Google removed said files. 

Facts are the facts...  Complain all you want, but that's how it works.  FYI Verizon or any carrier for that matter pay me.  When you say things like that then you realize I am correct so you have to use that response because you have nothing else.

Nexus 4 factory images removed from Google download siteIt seems the Nexus 4…

http://www.androidheadlines.com/2013/02/lte-support-on-the-nexus-4-removed-with-android-4-2-2-update...

http://pocketnow.com/2012/12/12/google-killing-nexus-4-lte

So complain all you want, and the FCC filings will help Verizon win it's case and also show that HTC is the one that removed it as it was never supports in the first place.  Best of luck to you.

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Re: Marshmallow OTA seems to have disabled M8 FM Radio
Dnk21
Member

Frustrating to say the least.

FM tuner was one of the main reasons I went with this phone, and funny that it worked just fine before the update. Worked awesome with my Sirius FM transmitter for Sat radio in the boat. [Removal required by the ] .  Verizon is likely culpable for this, and thankfully I have fulfilled my contract and will be seeking a new carrier. Despicable Verizon

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