Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
My device has been lost or stolen.
Jess_M
Member

My device has been lost or stolen. I have no phone to call Verizon to have them deactivate my account and switch to an old device where is a link to deactivate my lost phone and activate an old Verizon phone?

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: My device has been lost or stolen.
rcschnoor
Sr. Leader
Sr. Leader

Pay phone? Neighbor's phone? Friend's phone? Family member's phone?

You can also stop in to a Verizon corporate store and they can activate your replacement phone.

View solution in original post

Re: My device has been lost or stolen.
Snn5
Sr. Leader
Re: My device has been lost or stolen.
Snn5
Sr. Leader

However: 

I'm trying to activate a different device because my old device was lost or broken and I can't receive the text message code. What can I do?

If there's another phone on your account, you can choose to have the text message code sent to one of those phones. If there aren't other phones on your account, you'll need to call Customer Service at (800) 922-0204.

Re: My device has been lost or stolen.
Jess_M
Member

The link was somewhat helpful but I don't have another phone attached to the account for them to text the code to. Also, no phone to call customer service

0 Likes
Re: My device has been lost or stolen.
rcschnoor
Sr. Leader
Sr. Leader

Pay phone? Neighbor's phone? Friend's phone? Family member's phone?

You can also stop in to a Verizon corporate store and they can activate your replacement phone.

Re: My device has been lost or stolen.
Snn5
Sr. Leader

If you have the other phone and it has a Verizon SIM and has been activated on the line before you can use Live Chat to activate the other phone.  I have used this service myself.

Re: My device has been lost or stolen.
Jess_M
Member

We have a winner...I'll have to go to the store. The phone I'm activating till I get my replacement is an old flip phone. no sim card.

0 Likes
Re: My device has been lost or stolen.
Snn5
Sr. Leader

Sorry, didnt know it was a flip phone.  They should still be able by Live Chat to activate the phone by entering the IMEI number from the flip and having you dial *228 to activate. 

0 Likes