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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
My device has been lost or stolen.
Jess_M
Member

My device has been lost or stolen. I have no phone to call Verizon to have them deactivate my account and switch to an old device where is a link to deactivate my lost phone and activate an old Verizon phone?

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Re: My device has been lost or stolen.
rcschnoor
Community Leader
Community Leader

Pay phone? Neighbor's phone? Friend's phone? Family member's phone?

You can also stop in to a Verizon corporate store and they can activate your replacement phone.

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Re: My device has been lost or stolen.
Snn5
Sr. Leader
Re: My device has been lost or stolen.
Snn5
Sr. Leader

However: 

I'm trying to activate a different device because my old device was lost or broken and I can't receive the text message code. What can I do?

If there's another phone on your account, you can choose to have the text message code sent to one of those phones. If there aren't other phones on your account, you'll need to call Customer Service at (800) 922-0204.

Re: My device has been lost or stolen.
Jess_M
Member

The link was somewhat helpful but I don't have another phone attached to the account for them to text the code to. Also, no phone to call customer service

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Re: My device has been lost or stolen.
rcschnoor
Community Leader
Community Leader

Pay phone? Neighbor's phone? Friend's phone? Family member's phone?

You can also stop in to a Verizon corporate store and they can activate your replacement phone.

Re: My device has been lost or stolen.
Snn5
Sr. Leader

If you have the other phone and it has a Verizon SIM and has been activated on the line before you can use Live Chat to activate the other phone.  I have used this service myself.

Re: My device has been lost or stolen.
Jess_M
Member

We have a winner...I'll have to go to the store. The phone I'm activating till I get my replacement is an old flip phone. no sim card.

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Re: My device has been lost or stolen.
Snn5
Sr. Leader

Sorry, didnt know it was a flip phone.  They should still be able by Live Chat to activate the phone by entering the IMEI number from the flip and having you dial *228 to activate. 

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