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New charging issues
Kentj303
Member

After the recent update I am experiencing intermittent charging problems.  Phone will stop charging regardless of charger being used, I've tried several, and power source being used.  It will also suddenly lose large percentage of power.  Such as suddenly going from 94% to 60%.

Device will be charging and suddenly stop accepting a charge.  

I'm currently at 65% and dropping.  It's plugged in, the indicator says it's charging and there is the orange "charging" LED lighted but it's dropping charge over time not improving.

This started iterally after the last update a few days ago.

Labels (1)
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Re: New charging issues
Ann154
Expert
Expert

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: New charging issues
Kentj303
Member

HTC One M9

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Re: New charging issues
jeneller_vzw
Verizon Employee
Kentj303,


We want to make sure your device is charging properly. Using a phone without a decent charge can ne frustrating. Have you tried different chargers? Are all your apps up to date? Does the phone get warm?


JenelleR_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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