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Ordering A New Phone
Cyborg729
Member

Hi! I've had my HTC One M8 for about a year and a half. I had it charging about 45 minutes ago (using the original plug and cable) when it suddenly stopped. When I picked up the phone, the bottom of it was red-hot and had a burnt smell; I think that charging port shorted out. How, if possible, do I exchange this phone for a replacement? Thanks!

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Re: Ordering A New Phone
vzw_customer_support
Customer Support

This definitely sounds concerning and we appreciate you reaching out to us regarding this concern. Are you able to take the device to a direct store location to have it examined? We want to ensure you have a functioning device as a soon as possible.

KleoL_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!



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