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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Several Problems After System Update

1. My phone is more sluggish when opening apps or shifting between apps

2. The keyboard will disappear when I'm responding to a text or within an application and keeps asking what kind of keyboard I want to use

3. Every time I receive a message on my Message+ app it appears twice - that has never happened before this update and I don't know how to make it go away

If anyone knows how to help and give detailed instructions (I'm not a tech person so I really need step-by-step fixes please!), I'd be forever grateful.

Labels (1)
Re: Several Problems After System Update
Customer Support

Thats never the type of experience we want you to have. Updates should help not hinder. Let's look into this. I'm not showing any reported issues with this update. Let's see if an app is interfering with the update. Please power down and remove and reinsert the sim card.

Then power on in safe mode and retest. Here's how:

Please let us know if the issue persists.

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