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Since the Lollipop update, my phone is practically useless....
CJay42
Member

Ever since the Lollipop update, my phone is extremely SLOW!  My Message  doesn't allow me to send attachments, and it has been going in and out of docking mode.  I have read through many complaints and the resolutions but had no luck with any of them posted.  This is extremely annoying and I am not happy to be paying a premium price for Verizon service to have a phone that requries me to worrk on it 24/7 or a phone that wont perform the few tasks I use it for.  Sure I could go to the store..... and wait a good 2-5 hours to be told by a tech that there is nothing wrong with my phone.  What are my options now?

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Re: Since the Lollipop update, my phone is practically useless....
vzw_customer_support
Customer Support

I know how important it is to ensure you have a good working device CJay42. Let's get your device back up and running the way it should be. When did your phone update to the lollipop software? What happens when you try to send an attachment? How are you sending the attachment? When your phone goes in and out of docking mode is it plugged in to any device or is it on a dock?

Thank You,
MichelleL_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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