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Since the lollipop update my connection has been horrible on My HTC One M8
srcharp
Member

3 bars at the best, intermittent 4g (many times dropping to 3g, but even when it says 4 g it has a 2MB connection at times)

In locations where I always had 20-30 Mb or better I have at best 4-6 Mb download...and upload speeds in the Kb range.

I have streaming sites dropping and they tell me my internet is too slow (and these are MUSIC SITES)

I got so frustrated with these issues and my worthless Internet speed (heck even sms is failing occasionally with connection issues), I even reset my phone to stock default and the issues were still there...sigh.

I'm almost ready after 2 weeks of this to downgrade my phone to a minimum plan and get a new phone with ATT

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Re: Since the lollipop update my connection has been horrible on My HTC One M8
vzw_customer_support
Customer Support
We know how upsetting device issues can be. We surely hope that you wouldn't cancel service with us. Please run a speed test at speedtest.net and share the results. What zip code are you experiencing slow data speeds in?
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Re: Since the lollipop update my connection has been horrible on My HTC One M8
srcharp
Member

Unfortunately my connection speeds have been horrible since the lollipop upgrade

My speeds at my office in zip 33496 using ookla app from speedtest.net

Hostcrawler Ft Lauderdale DL 3.11 Mbps UL 0.51 Mbps ping 49 ms

Comcast Miami DL 2.64 Mbps UL 0.13 Mbps ping 53 ms

Towersream Miami DL 1.66 Mbps UL 0.35 Mbps ping 51 ms

Same zip using FCC speed test

Dallas DL 2.47 Mbps UL 89.75 Kbps ping 400 ms Packet loss 27.27%

With ookla

Zip 33309 (at my house where I always got DL of 30 Mbps and Uploads of 9 Mbps or better)

Hostcrawler Ft Lauderdale DL 8.08 UL 3.01 Mbps ping 69 ms

Comcast Miami DL 8.91 Mbps UL 2.37 Mbps and ping 79ms

This is all since my upgrade to lollipop…before that with Kit Kat I had no problems

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Re: Since the lollipop update my connection has been horrible on My HTC One M8
srcharp
Member

Is there anyway to re-download the lollipop update through verizon?

I am going to do a hard reset of the phone yet again (yuck), though I know the phone is now locked to lollipop and upgrades to that automatically (as it did with the last hard reset)

I am wondering if somehow the original upgrade from Verizon was some how corrupted and each hard reset only resets to the corrupted version?

As I said the phone is at present all but useless with no data

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Re: Since the lollipop update my connection has been horrible on My HTC One M8
vzw_customer_support
Customer Support
We appreciate you providing those helpful details. To answer your question, you can complete a master reset (which can be very helpful after an update). We can't guarantee any changes will occur but it is worth another try. Please keep us posted.
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Re: Since the lollipop update my connection has been horrible on My HTC One M8
srcharp
Member

Oh well

I’m not sure what to do as the current situation is untenable.

Weird thing is occasionally the 4G is back to great levels (20-30 Mbs downloads around 10 uploads in the best locations) but then 10 minutes later it drops to 2 Mbs in the exact same location.

As I said all this happened since the Verizon supplied lollipop upgraded.

I have done a hard reset 3 different times, guess Verizon’s version of lollipop is not fully supported on an HTC One M8

Now I have to decide what to do….root my phone and put a non-Verizon free flash on it (sure it voids my nonexistent Verizon support)…eat my early termination fees and buy a new phone with AT&T…or go to Sprint with their ETF refund specials at half my Verizon fees (though slow 4G but still much faster then I get now.

I’m lost as to what to do, but as is my phone has become useless

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Re: Since the lollipop update my connection has been horrible on My HTC One M8
srcharp
Member

I think I see the problem

These are from the exact same location (same chair in fact)

Download

Upload

Latency

ServerName

InternalIp

ExternalIp

26.21

12.7

47

Miami, FL

100.120.138.96

70.193.214.12

30.42

12.08

47

Fort Lauderdale, FL

100.120.138.96

70.193.214.12

32.6

12.68

64

Fort Lauderdale, FL

100.120.138.96

70.193.214.12

2.52

3.03

56

Miami, FL

100.100.116.60

70.193.218.97

1.84

5

56

Fort Lauderdale, FL

100.100.116.60

70.193.218.97

2.08

5.65

57

Fort Lauderdale, FL

100.100.116.60

70.193.218.97

2.48

3.47

51

Fort Lauderdale, FL

100.100.116.60

70.193.218.97

24.06

7.44

67

Fort Lauderdale, FL

100.120.138.96

70.193.214.12

22.94

4.29

48

Miami, FL

100.120.138.96

70.193.214.12

12.84

9.02

50

Miami, FL

100.120.138.96

70.193.214.12

29.38

8.93

49

Miami, FL

100.120.138.96

70.193.214.12

7.97

2.03

53

Miami, FL

100.101.166.172

70.193.216.123

4.76

2.87

41

Fort Lauderdale, FL

100.67.37.115

70.193.216.123

8.68

3.28

99

Miami, FL

100.81.144.92

70.193.214.12

7.32

2.21

60

Fort Lauderdale, FL

100.82.124.204

70.193.214.12

My Ip’s keep changing (though the phone hasn’t moved, over the course of 4hrs toda))….with some ip addresses with great connection, others with horrible

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Re: Since the lollipop update my connection has been horrible on My HTC One M8
srcharp
Member

I think I see the problem

These are from the exact same location (same chair in fact)

Download Upload Latency ServerName InternalIp ExternalIp

26.21 12.7 47 Miami, FL 100.120.138.96 70.193.214.12

30.42 12.08 47 Fort Lauderdale, FL 100.120.138.96 70.193.214.12

32.6 12.68 64 Fort Lauderdale, FL 100.120.138.96 70.193.214.12

2.52 3.03 56 Miami, FL 100.100.116.60 70.193.218.97

1.84 5 56 Fort Lauderdale, FL 100.100.116.60 70.193.218.97

2.08 5.65 57 Fort Lauderdale, FL 100.100.116.60 70.193.218.97

2.48 3.47 51 Fort Lauderdale, FL 100.100.116.60 70.193.218.97

24.06 7.44 67 Fort Lauderdale, FL 100.120.138.96 70.193.214.12

22.94 4.29 48 Miami, FL 100.120.138.96 70.193.214.12

12.84 9.02 50 Miami, FL 100.120.138.96 70.193.214.12

29.38 8.93 49 Miami, FL 100.120.138.96 70.193.214.12

7.97 2.03 53 Miami, FL 100.101.166.172 70.193.216.123

4.76 2.87 41 Fort Lauderdale, FL 100.67.37.115 70.193.216.123

8.68 3.28 99 Miami, FL 100.81.144.92 0.193.214.12

7.32 2.21 60 Fort Lauderdale, FL 100.82.124.204 70.193.214.12

My Ip’s keep changing (though the phone hasn’t moved, over the course of 4hrs toda))….with some ip addresses with great connection, others with horrible

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Re: Since the lollipop update my connection has been horrible on My HTC One M8
vzw_customer_support
Customer Support
srcharp, appreciate all you have done troubleshooting this. To confirm, have you tested all by changing under Mobile Networks the Preferred Connection (Set to either Global or LTE/CDMA) and also make sure that Global Data Roaming is set to Allow Access for All Trips?  Any difference with the connectivity and speeds?
NicandroN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Re: Since the lollipop update my connection has been horrible on My HTC One M8
srcharp
Member

First of all I do not have LTE/CMDA as an option.

I have

LTE MODE No difference between Global

LTE/legacy 3GPP turns of all connection

Global No difference between LTE

Well one thing that happens if changing between LTE and Global or back is my connection becomes disabled until I turn airplane mode on and off, then my connection in either is re-enabled

I have always had roaming off as in the past here in the US only I have experienced high costs with roaming charges in the past . Maybe the carriers play better together now, but I was paying roaming charges while my coverage switched while driving. Turning it on and off both experience no differences in tests I just did

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