Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why does my phone keep powering down after a full encryption?
geedubbs2
Member

HTC One M9 keeps powering down after full encryption

Labels (1)
0 Likes
1 Solution

Correct Answers
Re: phone keeps powering down after full encryption
Snn5
Sr. Leader

You might have a corruption if anything at all happened to interrupt the process which can take a VERY long time.  If you are unable to get back up and running without powering off you might try an FDR as it is the only way to get back to normal.  I suspect either an interruption or other cause created corruption and as a safety measure the phone is reacting as such.

Enable/Disable Phone Storage Encryption HTC One M9 | Verizon Wireless

View solution in original post

Re: phone keeps powering down after full encryption
Snn5
Sr. Leader

You might have a corruption if anything at all happened to interrupt the process which can take a VERY long time.  If you are unable to get back up and running without powering off you might try an FDR as it is the only way to get back to normal.  I suspect either an interruption or other cause created corruption and as a safety measure the phone is reacting as such.

Enable/Disable Phone Storage Encryption HTC One M9 | Verizon Wireless

Re: phone keeps powering down after full encryption
geedubbs2
Member

Thanks ,on the phone with HTC now and that's the way it's looking.

Re: phone keeps powering down after full encryption
Snn5
Sr. Leader

Glad we got that worked out.

0 Likes